Ncap fail for mg3 hybrid

[theforestdweller]

When the Euro NCAP crash test problem arose and MG stated that newly produced MG3 Hybrid+ vehicles would have seat modifications, they also apparently stated that existing vehicles would not be modified. Since I was still (just) within the 6 month window for rejecting my car I did just that!

MG “Customer Service” refused any assistance and passed me back to the supplying dealership, who in turn advised they would contact MG UK for advice. Today I received an E-Mail from my dealership part of which reads:

“MG have confirmed that they are introducing an upgrade to the seat design to address the concern raised in the recent testing. This improvement will be implemented on all customer vehicles free of charge, and full details of the process will be communicated once finalised.”

I have requested copies/links to any official announcement that might be available. I actually really like my MG3 Hybrid+ and as long as this latest information proves to be correct I will be perfectly satisfied in keeping the car.

I should also say that I have been quite happy with the way the dealership has approached the problem - long may it continue!

 

[Chinook]

That's good news we'll done the forest dweller for persevering

 

[MG Clive]

Thanks for that info @theforestdweller, I've been away for a couple of weeks, and wondered if anybody had heard anything new with this.

 

[Deleted member 21808]

Excellent news! Lets just hope it happens!

 

[JonboyMG3Hybrid]

Further to the news above, which sounds like a good thing, fingers crossed, I had been "communicating" with the customer services, who, initially took three weeks to reply to my email, and only then when I sent another asking why I had not been contacted back, they fobbed me off with the comment "we are not mechanics" along with a few other choice comments, which I gather is typical for MG, so I emailed direct to MG (SAIC) in China with my thoughts on MG UK... and the way they are treating their high paying customers..... waiting for that to be answered !

 

[LenEV2016]

Further to the news above, which sounds like a good thing, fingers crossed, I had been "communicating" with the customer services, who, initially took three weeks to reply to my email, and only then when I sent another asking why I had not been contacted back, they fobbed me off with the comment "we are not mechanics" along with a few other choice comments, which I gather is typical for MG, so I emailed direct to MG (SAIC) in China with my thoughts on MG UK... and the way they are treating their high paying customers..... waiting for that to be answered !

Good.luck.with that in my experience with the MG 4 they couldn't care.less

 

[MG Clive]

A small update > MG’s baby recalled for seat fix.

Not UK, but it's a start.

 

[LenEV2016]

A small update > MG’s baby recalled for seat fix.

Not UK, but it's a start.

Just need it in the UK now, MG UK never seem to want to lead!

 

[JonboyMG3Hybrid]

Not sure how many MG3 owners are here, but how about a mass email to MG, I know they are not at all interested, and do not give too hoots about us buyers, but they can not allow this to go unfixed... If something happens to someone, they will be in so much grief, and the press reports will crucify them.

 

[Scotsman]

Just need it in the UK now, MG UK never seem to want to lead!

I think Australia, and New Zealand is getting the fix first because the mg 3 was released for sale there before the UK ?

 

[LenEV2016]

I think Australia, and New Zealand is getting the fix first because the mg 3 was released for sale there before the UK ?

Australia got the fix for the X Power vibration issue, MG UK said and still say it is a characteristic!!

 

[MG Clive]

Australia got the fix for the X Power vibration issue, MG UK said and still say it is a characteristic!!

But that's another story.

 

[Scotsman]

Yeh MG,s favourite word characteristic ? In layman's terms it's running like shit

 

[pete l]

Not sure how many MG3 owners are here, but how about a mass email to MG, I know they are not at all interested, and do not give too hoots about us buyers, but they can not allow this to go unfixed... If something happens to someone, they will be in so much grief, and the press reports will crucify them.

If someone does get hurt following a crash, broken leg, hip or worse, and it gets on the news, social media etc. then ALL chinese cars will get slated.
I think they know the risks and will do what needs to be done. Apparentely it seems a quick fix, adding something to the seat frame or runners.

 

[JonboyMG3Hybrid]

If someone does get hurt following a crash, broken leg, hip or worse, and it gets on the news, social media etc. then ALL chinese cars will get slated.
I think they know the risks and will do what needs to be done. Apparently it seems a quick fix, adding something to the seat frame or runners.

yes between 30 minute sand an hour, and a reply from my dealer today says that ALL UK released MG3 cars WILL get repaired.... this is just more grief for the dealers, who are getting it in the neck for the issues, when it is not their fault !

 

[All that Jazz]

this is just more grief for the dealers, who are getting it in the neck for the issues, when it is not their fault !

Every dealer of every brand knows (uh... should know) that, especially with new models, there's a risk of problems and one or more recalls. This means they have to deal with angry customers with complaints, plus extra work for (usually, unfortunately) limited financial compensation.
If you don't want to take that risk, you shouldn't have a dealership.

 

[Scotsman]

Dealerships get a flat rate for warranty work , they make money from charging customers a fortune for servicing etc . Example if book time for warranty work says it takes an hour to complete seat fix and they do it in 30 mins then they are quids in . Obviously if the technician takes longer they are not making more money.

 

[MG Clive]

10.5k MG3s in Australia to be recalled.

MG recalls 10,000 cars after driver's seat twists in overseas crash test | Drive

MG has now explained how the driver's seat in the MG 3 was able to twist in a crash test, and issued a recall to fix the problem.

www.drive.com.au

 

[MG Clive]

1200 MG3s in New Zealand to be recalled.

MG3 recalled following safety issue identified in crash tests - NZ Autocar

MG3 recalled following safety issue identified in crash tests

www.autocar.co.nz