Pet mode / Internal Alarm Off

[NikLiverpool]

They may have to charge their attitude though. When you try to infiltrate the premium market, you need to provide premium levels of support.
Otherwise it will end up in tears for both sides.

 

[LenEV2016]

They may have to charge their attitude though. When you try to infiltrate the premium market, you need to provide premium levels of support.
Otherwise it will end up in tears for both sides.

I agree I said that even before the first deliveries of IM cars, they are moving into a different section of the market and they need to step up.
It still remains to be seen if they have, so far the answers they have given IM owners are very similar to what we heard when we contacted MG about issues with the 4.

 

[NikLiverpool]

I will give them the benefit of doubt for the time being.
Cars have just started rolling in the country.
You should have seen the mess Tesla was when I got my model 3 back in late 2019...God that was painful. Since then they massively improved as both customer and technical service.
Hopefully we will get the same with IM in the game
UK market is a showcase for the Chinese brands and a major export target. They will want to perform well.

 

[LenEV2016]

I totally agree and I hope they do but MG UK haven't stepped up yet, hence the what car survey results.
The other issue is MG UK micro manage dealers in relation to faults, even the good dealers can't just crack on and diagnose/fix cars without getting all the steps signed of by MG.

Here's hoping MG managing IM in the UK will force a bit of change.

 

[MikeJS]

The statement from MG does not seem accurate.

According to the gov site

You must apply for vehicle approval if you have:

• built a vehicle
• rebuilt a vehicle
• radically altered a vehicle
• reconstructed a classic vehicle
• imported a vehicle
• modified a goods vehicle

Not sure Pet mode activation comes under any of those reasons.

 

[ShEV]

I've just had second reply from my leasing company:

"MG have come back to us on this and the vehicle currently doesn't have the 'pet mode' facility but they have said:

The current software doesn't include pet mode, good thing is that pet mode will be part of the Model Year (2026) software update later this year

MG are planning a software update later this year so it means all sold IM models will be able to access the pet mode after the update."

Fingers crossed ....

 

[Mikeupo]

It's not the same company though right?
This is IM. If they want to establish premium presence then they will have to be more open and receptive to client feedback.
Otherwise and forget Tesla or European manufacturers, Zeekr, BYD, Polestar, Geely will have them for breakfast.

Exactly this, if this is their response to everyone with a brand new car they are rolling out, I won't be getting another and I am debating cancelling it

I've just had second reply from my leasing company:

"MG have come back to us on this and the vehicle currently doesn't have the 'pet mode' facility but they have said:

The current software doesn't include pet mode, good thing is that pet mode will be part of the Model Year (2026) software update later this year

MG are planning a software update later this year so it means all sold IM models will be able to access the pet mode after the update."

Fingers crossed ....

That's inccorect according the IM head office. I was informed it cannot be rolled out to old models. I have just responded to their email with this

Hi Gary,

I am writing to formally express my dissatisfaction with the conflicting information provided regarding my vehicle’s features and upcoming updates.

Specifically, I would like to address the following:
Pet Mode Availability: I have been told Pet Mode is unavailable due to "government regulations." However, according to official government criteria, this feature does not fall under the restricted categories (e.g., rebuilt or radically altered vehicles). Furthermore, other manufacturers have successfully implemented this in the UK.
Conflicting Timelines: While some staff state the feature is not applicable, other customers have been informed that Pet Mode is part of a 2026 software update. This inconsistency suggests a lack of internal clarity.

Interior Accessories (Magnets): I was previously informed that magnetic accessories would be released, only to find they have been removed from the UK market.
As MG is positioned as a "premium brand," the current level of communication and product delivery has been poor. Given these discrepancies, I will be seeking advice from Consumer Rights to explore my options for a vehicle rejection/return.

I look forward to your prompt clarification on these points.

 

[tsedge]

While I realise that people are disappointed by the reply from MG/IM, perhaps it is a sign of change that:

- We seem to be getting better and more informative replies. Previously nothing much useful came back.

- With the Head of IM meeting with people like Miles, that suggests an interest in feedback and hopefully willingness to improve the vehicles.

- We are told OTA updates are coming soon, which could add features.

Some features will not be possible without partial or full type-approval, which is expensive. I don't know what the rules are (are any us of experts on that?) so I don't think it is an unreasonable response.

I would expect that items needing type approval changes will come in a future facelift/version of a given model.

 

[LenEV2016]

Exactly this, if this is their response to everyone with a brand new car they are rolling out, I won't be getting another and I am debating cancelling it


That's inccorect according the IM head office. I was informed it cannot be rolled out to old models. I have just responded to their email with this

Hi Gary,

I am writing to formally express my dissatisfaction with the conflicting information provided regarding my vehicle’s features and upcoming updates.

Specifically, I would like to address the following:
Pet Mode Availability: I have been told Pet Mode is unavailable due to "government regulations." However, according to official government criteria, this feature does not fall under the restricted categories (e.g., rebuilt or radically altered vehicles). Furthermore, other manufacturers have successfully implemented this in the UK.
Conflicting Timelines: While some staff state the feature is not applicable, other customers have been informed that Pet Mode is part of a 2026 software update. This inconsistency suggests a lack of internal clarity.

Interior Accessories (Magnets): I was previously informed that magnetic accessories would be released, only to find they have been removed from the UK market.
As MG is positioned as a "premium brand," the current level of communication and product delivery has been poor. Given these discrepancies, I will be seeking advice from Consumer Rights to explore my options for a vehicle rejection/return.

I look forward to your prompt clarification on these points.

Are you in the first 30 days of ownership, if you are you can reject it

 

[NikLiverpool]

Rejection would be very hard to justify. Very grey area car specs between countries and I cannot see MG accepting this without a fight.

 

[tsedge]

Rejecting a car because it lacks accessories or a pet mode would be a stretch.

IM is MG's first attempt at a premium brand, and from a maker that has been about low prices and no frills.

They are going to make lots of mistakes and hopefully learn from them.

To expect the same level of service today as established premium makes seems unrealistic: what evidence suggested they'd be on the ball from the start?

I'm hopeful they will learn quickly, we will see, but I never expected them to be offering a premium experience at this stage. One of the reasons why I am holding off this time and looking to buy 12-18 months in; if the signs are good.

 

[LenEV2016]

Rejection would be very hard to justify. Very grey area car specs between countries and I cannot see MG accepting this without a fight.

Rejecting a car because it lacks accessories or a pet mode would be a stretch.

IM is MG's first attempt at a premium brand, and from a maker that has been about low prices and no frills.

They are going to make lots of mistakes and hopefully learn from them.

To expect the same level of service today as established premium makes seems unrealistic: what evidence suggested they'd be on the ball from the start?

I'm hopeful they will learn quickly, we will see, but I never expected them to be offering a premium experience at this stage. One of the reasons why I am holding off this time and looking to buy 12-18 months in; if the signs are good.

Totally agree re reasons for rejection I only mention the 30 days as
Under the Consumer Rights Act 2015, you have a legal "short-term right to reject" a new or used car within 30 days of purchase if it is faulty, unfit for purpose, or not as described.

Would have to try and prove the " not as described part"

 

[MikeJS]

Would have to try and prove the " not as described part"

Yes, where is it described as having Pet Mode? Don’t think it is in the brochure and the web site states:
4. Accuracy of Information
4.1 The information in this website is given in good faith and for general information and interest only. MG MOTOR reviews the site on an ongoing basis to seek to ensure that information is correct and up-to-date. All information is subject to change without notice, and as such MG MOTOR offers no guarantee and provides no warrant against the accuracy of information at any given time.
4.2 Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

And the manual states:
It is the company's policy to continuously improve the production, and the product may be changed without notice after the manual is completed.

 

[LenEV2016]

Yes, where is it described as having Pet Mode? Don’t think it is in the brochure and the web site states:
4. Accuracy of Information
4.1 The information in this website is given in good faith and for general information and interest only. MG MOTOR reviews the site on an ongoing basis to seek to ensure that information is correct and up-to-date. All information is subject to change without notice, and as such MG MOTOR offers no guarantee and provides no warrant against the accuracy of information at any given time.
4.2 Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

And the manual states:
It is the company's policy to continuously improve the production, and the product may be changed without notice after the manual is completed.

Agree i think the only reason we know about pet mode is the member from Thailand

 

[Mikeupo]

Agree i think the only reason we know about pet mode is the member from Thailand

I knew about it prior to joining groups

 

[MikeJS]

I knew about it prior to joining groups

So if it was important I would assume you would check it worked on your test drive?

 

[Mikeupo]

So if it was important I would assume you would check it worked on your test drive?

I asked about it actually.

 

[MikeJS]

I asked about it actually.

Good. I was worried that the IM6 would no fit into my drive between the gate posts so it was one of the key things I checked...

 

[LenEV2016]

I asked about it actually.

And did they say it had it on UK spec cars

 

[tsedge]

And did they say it had it on UK spec cars

Indeed. I can imagine a dealer might have said it was coming, from what we all saw overseas, but I don't remember seeing it in UK advertising / marketing for the cars.