There is probably something I'm missing but at the risk of looking stupid Ill ask.
I used a Pod Point at the local CO OP for the first time today prior to a weekend away thought Id do a dummy run.
All went well plugged in and APP enabled the free charge and the charge started.
When I'd finished a couple of errands I came back but could not remove the plug with the car locked or unlocked.
Questions are:
How do I stop the charge.
I eventually released the plug by toggling the locks using key phob a number of times and heard it release.
Read manual but it was a fugue on this.
Could not find anything to do with batteries on infotainment either.
Can someone point me in the right direction on this.
@DaveG
Sorry to hear about your charging problem.
Such problems are common and often nothing serious.
You did not mention if your difficulty was with a tethered DC rapid charger or a standard fast charger and in the case of a standard charger whether it was the car end or charger end that was causing the problem. You also do not mention if you have had your BMS update.
There is therefore not enough information to give you a possible exact answer.
The solution will be slightly different for different situations. But usually it is nothing serious at all. I think it is advisable calling pod point or other charge provider if you think there is a significant issue.
But here are a few tips which may help....
Take some time to read any messages on the charging station. Often there are some instructions. Try to follow such instructions as they often work best for that particular charger.
For some 7kWh chargers after stopping the charge by unlocking the doors the magnetic locks at the ends of the charging cables will disengage only after first pushing firmly inwards before pulling outwards.
For some DC rapid chargers there seems to be a short safety interval from when you press stop on the charging unit to when the locks disengage. A short wait an firm push inwards before pulling outwards is always recommended.
For some app enabled systems where there is a stop option on the app as well as the charging unit, one may have to use both stop options on app and unit to stop charge and release charging cables. In fact I will say where there is a stop option on the charging unit it is best to use that.
Some systems respond only to fixed sequence of stop charge wait few seconds unlock car wait few seconds remove charging cables. If this sequence is not followed the charging cables will not release. Please note most free pod-point 7kWh charger use door locking and unlocking to start and stop charging and the app only for confirmation of charging. It seems these types of chargers respond best when locking and unlocking is done with the chrome knobs on the door handle rather than the key fob.
Well hope the above was helpful. It will be good if you could give more details of the particular charger you had problems with such info as location and its ID number as one could then scan the various charging apps to see if this issue is recurrent with that particular charger and what solutions others may have found useful and also aid feed back to the charge providers.