Rapid charger fail to work

[Subra]

I’m having issues with charging my car once again now. On 15th December, around 9pm, while waiting at railway crossing near Stanford Le hope, suddenly the Motor Fault icon started to flashing in the car and the car failed to start. After several attempt, I manage to start the car and pull it to the road side and I called the MG Breakdown team. Within an hour, AA team turned up to the location and even they were unsure of the issue. Later they removed the battery and re placed it to car which made the Motor Fault flashing disappeared. The car seems to fine and moving.

The next day on 16th December evening again when I start my car, the Motor Fault start to flash and immediately I called the MG Breakdown team asked them to bring my car to the workshop to check the actual issue. Next day on 17th December, AA team arrived and escort me to the MG workshop in Toomey Basildon. I have been requested to leave my car there.

On 18th December, around evening, I received called from MG Team to inform the car is ready for collection. On arrival, I have been informed that there was some software issue and that has been rectified now. The car was working perfectly at that point of time.

On 27th December, due to long distance travel, I had to stop mid-way to charge my car at one of the Rapid Charger. The car failed to charge and I thought it might be an issue of the charger and I travel to another charger nearby and realized that my car is not charging in that Rapid charger too. But a car who came later, manage to charge well in that Rapid Charger. Due to emergency, I used the Type 2 charger and charged by car for more than 2 hours there to make it enough for me to reach home. The next day, I went to the local Rapid charger which I frequently using before this and realized my car not charging in that machine too. There is where I realized after the software updated, I’m unable to charge my car in any Rapid charger.
Can anyone advise me, my car only three month old.

 

[teepee]

I'm sorry you are having such a terrible time with a new car - I can only suggest taking it back to the dealership - they may even need to keep it for a few days to fully test it out. Ask for a a courtesy car while they keep yours. Good luck

 

[Subra]

Today morning i drop my car at dealership Toomey Basildon for them to check on the software and they going to send report MG. They told me MG take 48hrs for they reply. Toomey claim no courtesy car available.

 

[ARealHuman]

Good luck with this, I hope it gets sorted and let us know what the problem is.

 

[Subra]

After three days my car in the dealership they claim issue with last software update. Now MG working on the software. Once new software update ready, my car need update to fix the problem. Meanwhile i can use rapid charger.

 

[teepee]

What was the last software update that caused the problem?

Are you now able to use rapid chargers successully?

 

[Mark Holmes]

What was the last software update that caused the problem?

Are you now able to use rapid chargers successully?

It was the last BMS update that allows you to change your car on a 7 kWh charger with the doors unlocked.

 

[Subra]

What was the last software update that caused the problem?

Are you now able to use rapid chargers successully?

Still not able use rapid charger. I will advise everyone got new software update please check your rapid working or not.

 

[Mark Holmes]

Still not able use rapid charger. I will advise everyone got new software update please check your rapid working or not.

I don’t believe the BMS issue affects the use of rapid charging, but then again perhaps someone else maybe better placed to comment on this point.

 

[Subra]

On the 22/02/21 I drop my car for third time to Toomey Basildon for same issue. Before I book this appointment, they told me need week to investigate this problem. Last Friday I call them for update no respond. Today manager claim they not able fix this problem. MG EV ZS really made me disappointed for the condition of a brand new car.

 

[Mark Holmes]

On the 22/02/21 I drop my car for third time to Toomey Basildon for same issue. Before I book this appointment, they told me need week to investigate this problem. Last Friday I call them for update no respond. Today manager claim they not able fix this problem. MG EV ZS really made me disappointed for the condition of a brand new car.

Can I suggest you try Glyn Hopkins East London as so far they have been really good, you can also wait in the reception whilst the work is done if you booking a waiting appointment.

 

[Freddy]

Try another dealer. Toomey are just awful in my experience. They promise a courtesy car yet when you arrive they have none available, so you hang around for 3 hours while they do a simple service, then ask if you want to wait a while longer while they wash the car, and of course you don't. When I had my windscreen replaced it had to be recalibrated last October it was.
After ringing them they said they would ring back, they didn't. I rang back a couple days later. This time put me through to workshop. Chap explained that there is only one tool in the UK that can do this, so they have to order it. When they get it they will ring me. Over the next ten weeks or so I rang several times
as they had not bothered to ring me, they gave the same reply every time as if it was the first time I had rang. Autoglass themselves spoke to them and got the same reply. I got the
impression from him he thought they were talking nonsense and suggest I try somewhere else. So rang Roy Tolley Colchester, who asked when I'd like to bring it in. Booked in a couple of days later, they would need it most of the day, but here's a free courtesy car. I obviously haven't heard anything from Toomey. If I could take my service plan and swap it to Roy Tolley I would.

 

[Kithmo]

Try another dealer. Toomey are just awful in my experience. They promise a courtesy car yet when you arrive they have none available, so you hang around for 3 hours while they do a simple service, then ask if you want to wait a while longer while they wash the car, and of course you don't. When I had my windscreen replaced it had to be recalibrated last October it was.
After ringing them they said they would ring back, they didn't. I rang back a couple days later. This time put me through to workshop. Chap explained that there is only one tool in the UK that can do this, so they have to order it. When they get it they will ring me. Over the next ten weeks or so I rang several times
as they had not bothered to ring me, they gave the same reply every time as if it was the first time I had rang. Autoglass themselves spoke to them and got the same reply. I got the
impression from him he thought they were talking nonsense and suggest I try somewhere else. So rang Roy Tolley Colchester, who asked when I'd like to bring it in. Booked in a couple of days later, they would need it most of the day, but here's a free courtesy car. I obviously haven't heard anything from Toomey. If I could take my service plan and swap it to Roy Tolley I would.

Most car dealers will refund the balance of an unused service plan, it may be worth asking them, just say you're selling the car.

 

[Subra]

Today morning I got call from manager and he claim yesterday they did test in couple of rapid chargers to confirm CCS charger not working. Now waiting for technical support reply from china. I really don’t know what they did last one week. My car been in the workshop for third time last two months now only testing rapid charger. Only god know when they fix this problem.