Repair taking over 5 months

[Andy Th]

My ZS EV has been with Arnold Clarke Stirling since early November 23... It has an issue but they are unable to diagnose it. Has anyone else experienced such a long repair and any tips on how to chivvy them along?

 

[AAA mileage club]

If that's the place where it's bought, you should send a letter giving them 10 working days to provide a firm and reasonable time frame to get the car running effortlessly, or take it back and reimburse you.

 

[Andy Th]

I bought it from Arnold clarke in Liverpool... Different branches of the same organisation

If that's the place where it's bought, you should send a letter giving them 10 working days to provide a firm and reasonable time frame to get the car running effortlessly, or take it back and reimburse you.

Do they have an obligation to do that?

 

[Gadget Geek]

Do they have an obligation to do that?

Check this out, it explains your consumer rights.

https://www.moneysavingexpert.com/reclaim/how-to-complain/

 

[Andy Th]

Check this out, it explains your consumer rights.

https://www.moneysavingexpert.com/reclaim/how-to-complain/

Thanks... that's really helpful