Richmond Southampton - MG Dealer Discussion, Opinions & Experiences

Mgkev

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We bought our car from here in January 2020. Unfortunately the event was a perfect example of how not to hand over a new car. The car had no charge so had to wait four hours whilst it was granny charged to allow us to get home. Hand over was done out in the road whilst chucking it down. Then recently booked the first service via Richmonds central service centre and was given a list of updates the car will receive, however upon checking later I found that they had not included the BMS update!
I’ll report back in mid January.
 

Jeanneau

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We bought ours from Richmond in December 2019. Unlike, Mgkev we so far have had quite a good experience to date. The car was fully charged and the hand-over was good with plenty of time. The car developed the annoying squeak from the windscreen area after a couple of months, but the service guys fixed that by removing the scuttle trim and adding some padding. Touch wood that has not reappeared. Just before Christmas had the car serviced and also the Comfort 2 update. I had moaned to the sales team about the £120 cost and they agreed that as I was having the car serviced they would only charge £60. So pleased with that. I had also given them a list of the other updates I wanted done, including the BMS. But like Mgkev when I checked the BMS has not been done, so the car will not charge unless the doors are locked. So will need to go back.
 

Mgkev

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@Jeanneau , my car goes in next Monday and I plan to ring them tomorrow to talk through what I want carried out. Glad to hear that they managed to install comfort 2 OK.
 

Mgkev

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Car was serviced yesterday and I’m impressed so far. Comfort 2 installed and two recalls carried out plus safety checks. Car was cleaned and picked up and returned ok. So due credit to Richmonds.
 

Jeanneau

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Good result. Did they update your BMS too? On mine it was scheduled to be done, but hasn't been as will not charge at home without door being locked. But as quite a few people seem to have had subsequent range issues after the BMS update, think I will wait until a new version of the software appears. Not using the car at mo anyway...
 

Mgkev

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@Jeanneau , Richmonds told me that BMS update was not listed for my VIN. I’ve since found out via another thread I started that it has been withdrawn. I’m not bothered about the BMS update as I only A/C at home anyway.
 

Mgkev

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Ermm, just had a call to say that Richmonds had not carried out the driver’s door wiring loom replacement after all. Apparently the part is now in stock and I’ve had to organise another service visit. They have, however, agreed to collect and return the car free of charge.
I seem to recall this happened to another member on this forum whom uses Richmonds ☹️
 

a6taxipl

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Car purchased end of Nov 2020. Sales team done a good job. Can not complain for them at all, even due to system error my originally ordered car was sold in another part of GB. Had to wait about 2 weeks for delivery of another Team RED, but been offered different colour if I didn't want to wait .... end of the day had good deal so I decided to wait.



Now not so good part of experience....

After a week of ownership, had a message RADIO MODULE DISCONNECTED. As I am playing music from USB, I didn't bother to visit service straight away. Wanted to wait and test car for little longer. So about 1500 miles later I noticed a tick sound around steering column.

Decided to visit dealer service department.

Richmonds Southampton hold the car all day. They couldn't hear anything. After collecting the car in the evening it didn't even left dealership, when I switched radio on.... RADIO MODULE DISCONNECTED again.!!! So next visit needed to be arranged. After a few days all back to normal on its own, before visiting dealership. There is no info, what technician done to media system during "repair".

Another issue was , when I did find out that spare wheel set, which they put to my car does not fit as it's for ice car. At least that was quickly sorted by parts department and management.

So with overall experience I had enough, but as believer I gave them 1 more chance. Wanted to see good customer service and quality repair with next job.....

So this time I had issue with a pillars - as many of you know that's common problem with easy fix and more ticking from steering column. Additionally on around top of windscreen I can hear screaking sound when driving on uneven roads in the city (nearly all my driving).

As well I did ask them to update BSM as I do charge battery every day ( rapid and home ).

Media system is restarting and freezing occasionally so I did ask them to check it as well, hopping that they will at least reinstall software. My Bluetooth microphone is very poor - they blamed reception ( OMG )

Outcome of 2 days of work, was repair on left a pilar cover only and removing my dash cam (reason of windscreen noisiness - not )



So my feedback :

Engineers of Richmonds Southampton have no idea about repairs or they don't want to do quality jobs. Poor knowledge about MG EV BMS and systems.
I couldn't believe that they repaired only 1 a pilar cover and couldn't hear anything wrong with other and couldn't hear steering column ticking sound. Can forgive them noise of windscreen as may need slightly longer test drive.

My" software is up to date ",even I have got old BMS. Car was not charged, wasn't expecting any valet as per COVID.

Attitude :what he wants again and what is he talking about push me to decision to find another dealer. Huge disappointment.

I have been working for 20 years in repairs ( mobile phones and computers ) and my way of customer service is on another level.

I am using my car for Uber and wanted and still want to show to my clients how good that car is - Richmonds Southampton doesn't want to help with creating good image of MG.
Sorry for so long post, but they deserve it.
 

Mgkev

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@a6taxipl , sorry to hear of your experiences with Richmonds. Apart from what I mentioned above my dealings with them had been OK although it’s only when given a problem to deal with does a firm show its real abilities.
Unfortunately, the next nearest dealership to you is either Portsmouth or Bournemouth so you might be stuck with Richmonds at Southampton.
 

a6taxipl

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@a6taxipl , sorry to hear of your experiences with Richmonds. Apart from what I mentioned above my dealings with them had been OK although it’s only when given a problem to deal with does a firm show its real abilities.
Unfortunately, the next nearest dealership to you is either Portsmouth or Bournemouth so you might be stuck with Richmonds at Southampton.
There is Hendy Pool ...
 
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