We bought our car from here in January 2020. Unfortunately the event was a perfect example of how not to hand over a new car. The car had no charge so had to wait four hours whilst it was granny charged to allow us to get home. Hand over was done out in the road whilst chucking it down. Then recently booked the first service via Richmonds central service centre and was given a list of updates the car will receive, however upon checking later I found that they had not included the BMS update!
I’ll report back in mid January.
We bought ours from Richmond in December 2019. Unlike, Mgkev we so far have had quite a good experience to date. The car was fully charged and the hand-over was good with plenty of time. The car developed the annoying squeak from the windscreen area after a couple of months, but the service guys fixed that by removing the scuttle trim and adding some padding. Touch wood that has not reappeared. Just before Christmas had the car serviced and also the Comfort 2 update. I had moaned to the sales team about the £120 cost and they agreed that as I was having the car serviced they would only charge £60. So pleased with that. I had also given them a list of the other updates I wanted done, including the BMS. But like Mgkev when I checked the BMS has not been done, so the car will not charge unless the doors are locked. So will need to go back.
Good result. Did they update your BMS too? On mine it was scheduled to be done, but hasn't been as will not charge at home without door being locked. But as quite a few people seem to have had subsequent range issues after the BMS update, think I will wait until a new version of the software appears. Not using the car at mo anyway...
@Jeanneau , Richmonds told me that BMS update was not listed for my VIN. I’ve since found out via another thread I started that it has been withdrawn. I’m not bothered about the BMS update as I only A/C at home anyway.
Ermm, just had a call to say that Richmonds had not carried out the driver’s door wiring loom replacement after all. Apparently the part is now in stock and I’ve had to organise another service visit. They have, however, agreed to collect and return the car free of charge.
I seem to recall this happened to another member on this forum whom uses Richmonds