Car purchased end of Nov 2020. Sales team done a good job. Can not complain for them at all, even due to system error my originally ordered car was sold in another part of GB. Had to wait about 2 weeks for delivery of another Team RED, but been offered different colour if I didn't want to wait .... end of the day had good deal so I decided to wait.
Now not so good part of experience....
After a week of ownership, had a message RADIO MODULE DISCONNECTED. As I am playing music from USB, I didn't bother to visit service straight away. Wanted to wait and test car for little longer. So about 1500 miles later I noticed a tick sound around steering column.
Decided to visit dealer service department.
Richmonds Southampton hold the car all day. They couldn't hear anything. After collecting the car in the evening it didn't even left dealership, when I switched radio on.... RADIO MODULE DISCONNECTED again.!!! So next visit needed to be arranged. After a few days all back to normal on its own, before visiting dealership. There is no info, what technician done to media system during "repair".
Another issue was , when I did find out that spare wheel set, which they put to my car does not fit as it's for ice car. At least that was quickly sorted by parts department and management.
So with overall experience I had enough, but as believer I gave them 1 more chance. Wanted to see good customer service and quality repair with next job.....
So this time I had issue with a pillars - as many of you know that's common problem with easy fix and more ticking from steering column. Additionally on around top of windscreen I can hear screaking sound when driving on uneven roads in the city (nearly all my driving).
As well I did ask them to update BSM as I do charge battery every day ( rapid and home ).
Media system is restarting and freezing occasionally so I did ask them to check it as well, hopping that they will at least reinstall software. My Bluetooth microphone is very poor - they blamed reception ( OMG )
Outcome of 2 days of work, was repair on left a pilar cover only and removing my dash cam (reason of windscreen noisiness - not )
So my feedback :
Engineers of Richmonds Southampton have no idea about repairs or they don't want to do quality jobs. Poor knowledge about MG EV BMS and systems.
I couldn't believe that they repaired only 1 a pilar cover and couldn't hear anything wrong with other and couldn't hear steering column ticking sound. Can forgive them noise of windscreen as may need slightly longer test drive.
My" software is up to date ",even I have got old BMS. Car was not charged, wasn't expecting any valet as per COVID.
Attitude :what he wants again and what is he talking about push me to decision to find another dealer. Huge disappointment.
I have been working for 20 years in repairs ( mobile phones and computers ) and my way of customer service is on another level.
I am using my car for Uber and wanted and still want to show to my clients how good that car is - Richmonds Southampton doesn't want to help with creating good image of MG.
Sorry for so long post, but they deserve it.