shift control knob cracked

[Geoffree]

Hi, anyone else had their shift control knob crack? It still works but there is a visible vertical crack down one side .

 

[Ian Key]

I'm not saying anything



Sorry. Not a very helpful reply.
You haven't removed it at some point to put a cover over the black surround?
I'd contact your dealer for a replacement.

 

[Bricktop X PWR]

I'm not saying anything



Sorry. Not a very helpful reply.
You haven't removed it at some point to put a cover over the black surround?
I'd contact your dealer for a replacement.

Why aren't you saying anything?

You can't help yourself normally

 

[Ian Key]

Why aren't you saying anything?

You can't help yourself normally

I refer you to my first statement

 

[Geoffree]

I'm not saying anything



Sorry. Not a very helpful reply.
You haven't removed it at some point to put a cover over the black surround?
I'd contact your dealer for a replacement.

No, I haven't tried to remove it, just noticed the crack. It's in for a software update today so I pointed out the cracked dial and the person said it wasn't covered by any guarantee -- I disagreed and someone will examine it today. I expect they will come back with a (large) cost to replace!

 

[tsedge]

No, I haven't tried to remove it, just noticed the crack. It's in for a software update today so I pointed out the cracked dial and the person said it wasn't covered by any guarantee -- I disagreed and someone will examine it today. I expect they will come back with a (large) cost to replace!

It doesn't matter what they say the guarantee is, it isn't fit for purpose if it fails so soon. You have certain rights irrespective of what they choose to warranty - others on here are much more knowledgeable on how to combat this attitude.