Should i reject the car

mrfx

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Joined
Jan 13, 2026
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Location (town/city + country)
rochdale
Driving
Not an MG
As above i have posted twice once i couldn't remove the plug was stuck and the other the safety plug pin wouldn't activate so this put the car as a none starter. I picked the car up on Monday 30th got a slight unplug on the Wednesday and then the friday couldn't unplug it.
Took the car in on the Tuesday to book it in wasn't going to give me a curtesy car untill i said im going to reject the car gave me a curtesy car. Your part is coming in on Friday as i was going away Fridays they said it will be ready then phone call saying they sent the wrong part pissed off wasn't the word.
Ok ill go in the curtesy car so today as the tracker alert said the car had been moved i could see it was in the workshop oh good it fixed. So rang them still waiting for part ok so i will see friday no going to ring going to turn up if not fixed i think my next move will be rejection.
 
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Well big update got home yesterday went to dealer car not fixed informed them I'm starting the rejection of the car or a replacement. Phoned the finance Santander explianed to them they was very helpful they are sending out someone to investigate the car.
So next done the rejection letter took everything up to the dealers sat down with a manager he was aggressive from the start. So basically he said we will not be rejecting the car we are investigating you breaking the car and it will be going to our legal team. So at this point the mood has changed kept my calm and said i do not appreciate being intimidated and bullied.
So i gave him the chance to reject or replace the car under the 2015 consumers act as he was breaking my consumer rights he wasent having it. So at that point i cut the conversation and advised him that all communications with this dealers is now done only email and letter will be accepted and i will have to return your courtesy car as this is now a legal matter.
So i had to walk home in the piss wet rain fuming wasn't the word.
Next step phone their head office complaints all i got was he said what explained to him phone calls to and from i said i will be emailing the CEO in which i did cut a long story short im now in the managers im6.

I said to the manager before i left bit of advice shit rolls down hill
 
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