The cheek of MG Eastcote.

[smoked]

So I bought a mg zs from them online. They're around 200 miles away from me so I set off middle of the night (I work nights so it was straight after work.) got there at 9/10 ish and wanted to set off as soon as possible because of the 4/5 hour drive I had.

Car was being washed that morning due to a member of staff having it the day before which was rather annoying as the cleaning was rushed. Shouldve been done the day before and have it waiting in the morning.

Picked up the car and came home. Its a 71 plate. So all I did was a quick check.

Today I've come to vacuum the drivers side footwell and I've had a lovely surprise.

Vaccumed the mat and the lifted to reach any dirt underneath and the carpet is ripped underneath. They've been driving the car without the mats and it's ripped up the carpet and when it's come for me to pick it up they've covered it up with the mats.

I've been so disappointed with their sales team. And this has just been a topper to that

The area in question

I guess it's a lesson learnt - buyer beware

 

[Jomarkh]

Were they driving in heels?
That's some damage to the carpet and no mention of it in the advert.

 

[Kithmo]

Wow, that's a nasty hole, I'd be straight back on the phone to them and complain.
I suppose it depends if the car was a bargain or not as to whether you want to do something about it though.

 

[smoked]

Were they driving in heels?
That's some damage to the carpet and no mention of it in the advert.

I'm guessing it was suit shoes with a hard heel. As it's exactly where the foot would rest. utterly shocked that they'd do this.

Wow, that's a nasty hole, I'd be straight back on the phone to them and complain.
I suppose it depends if the car was a bargain or not as to whether you want to do something about it though.

it was basically full price - ex demo model. £31k
I already emailed a complaint to them regarding the condition of the car when I picked it up and heard nothing back.
so i'm not expecting a reply from their "customer experience manager" i am considering escalating this to the manager or above for this though.

 

[AK OK]

I'm guessing it was suit shoes with a hard heel. As it's exactly where the foot would rest. utterly shocked that they'd do this.


it was basically full price - ex demo model. £31k
I already emailed a complaint to them regarding the condition of the car when I picked it up and heard nothing back.
so i'm not expecting a reply from their "customer experience manager" i am considering escalating this to the manager or above for this though.

Ouch that's a bit naughty!!

As you bought it online don't you have increased rights to reject?

I'd go high up as I think you're due a grand or more back? The amount of labour required to replace that will be ridiculous, never mind the cost (& availability ) of the new carpet....

 

[smoked]

Ouch that's a bit naughty!!

As you bought it online don't you have increased rights to reject?

Yeah i'm going to have a look at what i can do going forward.

 

[BillyWhizz]

if you bought it online you have 14 days to reject the car and they cant don a thing to stop you

 

[Kithmo]

It's a bit of a dilemma to reject something, when it's so hard to get hold of.

 

[BillyWhizz]

It's a bit of a dilemma to reject something, when it's so hard to get hold of.

It is and the dealership could resell the car easily that’s the problem they don’t care about customer service anymore because they don’t need to

 

[N2STY]

How many miles has it got?

 

[N2STY]

So I think looking at warranty it's 12 months so get your nearest dealer to have a look?

 

[AK OK]

So I think looking at warranty it's 12 months so get your nearest dealer to have a look?

And say...... I bought this online & look! Please fix for free ??

I think you might just get a price "subject to" the part being available ...

 

[AK OK]

It's a bit of a dilemma to reject something, when it's so hard to get hold of.

All other things being equal yes. But this one's damaged & at the least misdescribed (we assume). Someone's trying it on....

 

[N2STY]

And say...... I bought this online & look! Please fix for free ??

I think you might just get a price "subject to" the part being available ...

Unless it got a s#&t ton of miles on it I can't see it being fair wear and tear must be ripped because of defect?

 

[AK OK]

Unless it got a s#&t ton of miles on it I can't see it being fair wear and tear must be ripped because of defect?

Or operator error.....

 

[smoked]

How many miles has it got?

when i bought it the car had around 4000 it has 8 now - i've had it for 3 months roughly.

edit - picked it up on the 8th of June

 

[smoked]

It is and the dealership could resell the car easily that’s the problem they don’t care about customer service anymore because they don’t need to

Yeah this is the thing. these cars are in demand, I dont want to be car-less i do want this carpet repaired

 

[AK OK]

when i bought it the car had around 4000 it has 8 now - i've had it for 3 months roughly.

edit - picked it up on the 8th of June

Mmm I think you might have left it rather late then.
Chalk it up & move on ?

 

[AK OK]

Mmm I think you might have left it rather late then.
Chalk it up & move on ?

You could maybe glue something like

1pc Waterproof Black Rubber Car Floor Carpet Pad Heel Foot Mat Pedal Patch Cover | eBay

Universal Black PVC Car Floor Carpet Pad Heel Foot Mat Pedal Patch Cover 25x16cm. Fit:Universal (wire ring pads, leather pads, nest pads, etc.). Included: One Pc Carpet plate with 4 pcs screws. Special Features:All weather,Waterproof, Custom fit.

www.ebay.co.uk

over with some suitably evil adhesive?

 

[Kithmo]

You could maybe glue something like

1pc Waterproof Black Rubber Car Floor Carpet Pad Heel Foot Mat Pedal Patch Cover | eBay

Universal Black PVC Car Floor Carpet Pad Heel Foot Mat Pedal Patch Cover 25x16cm. Fit:Universal (wire ring pads, leather pads, nest pads, etc.). Included: One Pc Carpet plate with 4 pcs screws. Special Features:All weather,Waterproof, Custom fit.

www.ebay.co.uk

over with some suitably evil adhesive?

That's a brilliant solution, certainly the way I'd go.
I'm surprised that the carpet doesn't have a heel pad there already, most cars do.