The day started badly and just got worse....The Genie bit me

[Lovemyev]

My trip to North Wales is relying on a Geniepoint charger at Morrisons so I hope it works.

Which Genie point unit was you planning on using Adam ?.
Do you have an alternative / back up charger for your trip ?.

 

[Fluffykins]

I think so. Appears to clear all "memory" similar to a shut down and boot with a PC.

I think someone had a similar issue with a charger at Crow Orchard on the M6 and sorted it by doing this.

I carry a 10mm spanner just i case.

Maybe a case for fitting something like one of these to the 12V battery circuit, probably on a fabricated bracket and with a suitable back box:

Halfords Battery Isolator Switch HEF390 | Halfords UK (Rated to 100A)

RS PRO, 2 Position DP Rotary Switch, 100 A, Through Hole | RS Components (Ditto)

RS PRO Rotary Switch, 315 A, Screw | RS Components (Rated to 315A)

 

[Kithmo]

I'm glad there are no Genie point chargers near me or on any route I plan to go on currently with the 5 or the ZS.

 

[Stuart Wright]

I'm glad there are no Genie point chargers near me or on any route I plan to go on currently with the 5 or the ZS.

Well let's establish that there is a real issue before we start consigning the entire network to the bin on the basis of one or two anecdotal accounts.
The poll is here:

What are your rapid charging experiences with GeniePoint?

Following @Stuwit46’s thread here https://www.mgevs.com/threads/the-day-started-badly-and-just-got-worse-the-genie-bit-me.2356/ Have you had success or failure charging your MG5 on a GeniePoint rapid charger? Please vote and post your experiences, thanks

www.mgevs.com

 

[Prof1967]

I've used a geniepoint charger at Morrisons in Cwmbran to charge my MG5 without any issues.

 

[Stuwit46]

UPDATE
I had a call from the dealer to ask me what happened. I assumed the AA would have sent a report, however they didn’t. Explained everything around 1100 today to a reception type person. I had a message left this afternoon from the technical person for me to call as they had a question. I called back and was asked what type of charge was I trying to get??? I explained CCS so it’s in overnight. When I explained the GeniePoint issue, he thought I said G Point ? I’m assuming it’s all new for the staff ?

 

[AdamMGEV]

Which Genie point unit was you planning on using Adam ?.
Do you have an alternative / back up charger for your trip ?.

One at Morrisons in Caernarfon. And ye ill be OK, its not far from my destination and will have some options the next day

 

[Gomev]

After recently changing tariff and updating via the ev.energy app my car fully charged during the week. However on Friday morning I had a 50 mile journey to work, started the car and was showing 47% battery, for the same round trip on Tuesday I used 52%. I didn’t think it would be an issue as it would take around a 15-20 min CCS charge to get home easily.
My first issue was I was working in deepest Dorset, rural all the way there with a few 7kw chargers en route, I thought I could get a charge on the way as I always leave earlier than I need to, but no CCS chargers.
After work I had to travel 15 miles away from home to get a charge, I was now down to 13% parked at a GeniePoint, the last 2 times I have tried GeniePoint they were unsuccessful. After hitting the “charge now“ button the dreaded countdown of doom started from 120 and then to zero. I unplugged, restarted and tried again the same 120 to zero....there was another CCS charger nearby so I decided to move to that one. I unplugged, started the car and then a message “System Fault” appeared, followed by “HV Battery Shut Off”. The car would not move, I could select Reverse but nothing.....
I called Genie Point at 1530 to see if there was an issue with the charger/car
They tried to start the charge remotely but with no success
I was advised to lock the car and leave for 10 mins, same result
Called back, same result
I called my local MG dealer and spoke to the manager for any advice, he didn’t know and had not heard this happening before
I called the AA MG assistance at 1640 and waited until 1715 for the patrol to arrive
He plugged in his diagnostic thing and didn’t get any fault codes, apparently MG haven’t given the AA anything to work with
He called colleagues for advice as he couldn’t do anything
Nothing helped
Decided the only way was to recover the forwards facing, non starting, unable to release the parking brake car to MG Southampton, some 60 miles away
The AA patrol found a way of releasing the parking brake so we could push the car into a position where it could be winched onto the truck
AA patrol got the ball rolling with a loan car (Enterprise ?) and I would be contacted Sat am to collect
A local recovery agent called at 1835 to say they were on their way, roughly 1.5 hour wait
They called back at 1905 to say they were short of drivers and would I mind using a loan car to get home and they will deliver my car on Saturday and collect the loaner, I agreed that was ok
2030 the recovery truck arrives with the loan car, an 04 reg Mondeo!
The driver reckoned mine was the 3rd or 4th car he’s recovered from these charging points in as many weeks
We managed to get my car up the ramp with me sat in it keeping the parking brake button pressed down
I got home at 2230, 5 hours later than I thought I would
My car is now at MG Southampton, I’m in a Toyota CH-R


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Hi, just watched the podcast and this sprung to mind, which sounds remarkably similar

 

[Fluffykins]

When I explained the GeniePoint issue, he thought I said G Point ? I’m assuming it’s all new for the staff ?

Thank heavens they weren't called GenieSpot.

 

[bloggsy]

Thank heavens they weren't called GenieSpot.

I was thinking the exact same thing and had penned a reply but then deleted it, before sending, as it's a family forum!

Cheers

Bloggsy

 

[Js58]

Reading about genie point chargers, I tried mine @ my local moggies 3 attempts the car wasn't having it not wishing to upset the impatient leaf owner next to me I evacuated to a nearby KFC and the instavolt which as usual worked without a problem.
I looked at a video on YouTube by a guy who goes by " modern heroes " he had a charger shut his mg zs down and he did a hard restart by disconnecting the 12v battery which did the trick, worth knowing and keeping a 14mm spanner handy.

 

[Stuwit46]

Hi, just watched the podcast and this sprung to mind, which sounds remarkably similar

Thanks for this, just watched it. The AA guy did disconnect the 12v but no joy.

 

[Stuwit46]

UPDATE
MG messaged me to say car all ready, other than I needed a new front towing eye cover (£55) ?
So what happened?
The technician drove my car into the garage yesterday, they didn’t tell me this
Turns out there was nothing wrong with my car they could find following diagnostic checks.

They tried charging on

Podpoint charger
Granny charger
CCS charger

The technician reckons it was the charger and they had done everything possible diagnosing the issue.

The £55 towing eye cover was in the drivers door pocket.

Finally, I guess I’ll never know, it could be a fault caused the car to shut down, and the time lapsed i.e. overnight in this mode somehow cleared tfault ?

Very happy to get out of the loaner Toyota C-HR hybrid. Awful noise, awful car ?

 

[WalkingBootWeather]

Thank heavens they weren't called GenieSpot.

So true, us men would never be able to find it if it was......

 

[Richie]

After recently changing tariff and updating via the ev.energy app my car fully charged during the week. However on Friday morning I had a 50 mile journey to work, started the car and was showing 47% battery, for the same round trip on Tuesday I used 52%. I didn’t think it would be an issue as it would take around a 15-20 min CCS charge to get home easily.
My first issue was I was working in deepest Dorset, rural all the way there with a few 7kw chargers en route, I thought I could get a charge on the way as I always leave earlier than I need to, but no CCS chargers.
After work I had to travel 15 miles away from home to get a charge, I was now down to 13% parked at a GeniePoint, the last 2 times I have tried GeniePoint they were unsuccessful. After hitting the “charge now“ button the dreaded countdown of doom started from 120 and then to zero. I unplugged, restarted and tried again the same 120 to zero....there was another CCS charger nearby so I decided to move to that one. I unplugged, started the car and then a message “System Fault” appeared, followed by “HV Battery Shut Off”. The car would not move, I could select Reverse but nothing.....
I called Genie Point at 1530 to see if there was an issue with the charger/car
They tried to start the charge remotely but with no success
I was advised to lock the car and leave for 10 mins, same result
Called back, same result
I called my local MG dealer and spoke to the manager for any advice, he didn’t know and had not heard this happening before
I called the AA MG assistance at 1640 and waited until 1715 for the patrol to arrive
He plugged in his diagnostic thing and didn’t get any fault codes, apparently MG haven’t given the AA anything to work with
He called colleagues for advice as he couldn’t do anything
Nothing helped
Decided the only way was to recover the forwards facing, non starting, unable to release the parking brake car to MG Southampton, some 60 miles away
The AA patrol found a way of releasing the parking brake so we could push the car into a position where it could be winched onto the truck
AA patrol got the ball rolling with a loan car (Enterprise ?) and I would be contacted Sat am to collect
A local recovery agent called at 1835 to say they were on their way, roughly 1.5 hour wait
They called back at 1905 to say they were short of drivers and would I mind using a loan car to get home and they will deliver my car on Saturday and collect the loaner, I agreed that was ok
2030 the recovery truck arrives with the loan car, an 04 reg Mondeo!
The driver reckoned mine was the 3rd or 4th car he’s recovered from these charging points in as many weeks
We managed to get my car up the ramp with me sat in it keeping the parking brake button pressed down
I got home at 2230, 5 hours later than I thought I would
My car is now at MG Southampton, I’m in a Toyota CH-R


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Horrendous Stuwitt46.
Just think if you were on holiday with kids and the mother-in-law, a nightmare in the making! Thank goodness our ZS ev is behaving well. Nearly had a 5 as a second car, but decided to buy an ICE Merc instead. We're to travel the NC500 this year, so , so please we bought the Merc as your scenario is all too common. (I bet you had a lot of petrol stations to choose from on your journey though}

 

[Jocko]

Horrendous Stuwitt46.
We're to travel the NC500 this year, so , so please we bought the Merc as your scenario is all too common. (I bet you had a lot of petrol stations to choose from on your journey though}

Not a lot of petrol stations on the NC500 and only half as many on a Sunday

 

[Richie]

Not a lot of petrol stations on the NC500 and only half as many on a Sunday

LoL, but I have spare petrol can, do you have a spare ev battery?
I'm sure it will be okay, any tips of special places we should see?

 

[Stuwit46]

Horrendous Stuwitt46.
Just think if you were on holiday with kids and the mother-in-law, a nightmare in the making! Thank goodness our ZS ev is behaving well. Nearly had a 5 as a second car, but decided to buy an ICE Merc instead. We're to travel the NC500 this year, so , so please we bought the Merc as your scenario is all too common. (I bet you had a lot of petrol stations to choose from on your journey though}

I’m not that bothered by it, first blip in 7k miles, electric Merc is completely different space really isn’t it? Could’ve got 2/3 MG5’s for the price. I’ve had enough (for the time being) of premium brands and premium service costs) good luck with the trip ?

 

[Jocko]

The whole trip is magical with unbelievable beaches. I drove it years ago before it was popularised and there was one bit where you come up a crest and the road drops away so steeply you only see the sky. Quite unnerving.

 

[RossN]

The Applecross road has to be seen to be believed. Superb drive as I also have driven it lots of times b4 it was called the 500. Ruined it by doing that