Time taken for software update

[gwatuk]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

 

[webhiker]

On Peugeot it can take half a day

 

[Jomarkh]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

It could be due the the number of updates and the servers can't cope.

 

[Tuareg]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

Have you asked the dealer?

 

[gwatuk]

It could be due the the number of updates and the servers can't cope.

Do we know where the servers are - UK or China?

 

[Alb]

The latter.

 

[Vipar]

Bored waiting for service or updates? Relax read the manual and drink their coffee. Chill out man

 

[gwatuk]

Bored waiting for service or updates? Relax read the manual and drink their coffee. Chill out man

8.15 to 12.10.
That's a lot of coffee.
But I did get my money's worth of these:

 

[Griffian]

It took over two hours for our updates in February at the first service.

 

[LenEV2016]

It is one of the disappointing aspects of the car as it was originally advertised as OTA ready but for whatever reason (possibly the software being not the most stable) it has never been enabled.

The other two EVs in our family both get OTA updates and they have worked without issue

 

[gwatuk]

Basically the software is to update a computer in the car. When you do an update for a PC it can take a long time to download but the installation takes just a couple of minutes.
What I was told this morning is that they had started the update and it would take about 45 minutes and that once it was started they just had to wait for it to finish and sometimes the system would run slowly.
So it looks like they have to make a connection with a server, wait for the download, which might be slow if there is a lot of demand on the server, and then install it.
Not a very sophisticated system for 2025.