Time taken for software update

[gwatuk]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

 

[webhiker]

On Peugeot it can take half a day

 

[Jomarkh]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

It could be due the the number of updates and the servers can't cope.

 

[Tuareg]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

Have you asked the dealer?

 

[gwatuk]

It could be due the the number of updates and the servers can't cope.

Do we know where the servers are - UK or China?

 

[Alb]

The latter.

 

[Vipar]

Bored waiting for service or updates? Relax read the manual and drink their coffee. Chill out man

 

[gwatuk]

Bored waiting for service or updates? Relax read the manual and drink their coffee. Chill out man

8.15 to 12.10.
That's a lot of coffee.
But I did get my money's worth of these:

 

[Griffian]

It took over two hours for our updates in February at the first service.

 

[LenEV2016]

It is one of the disappointing aspects of the car as it was originally advertised as OTA ready but for whatever reason (possibly the software being not the most stable) it has never been enabled.

The other two EVs in our family both get OTA updates and they have worked without issue

 

[gwatuk]

Basically the software is to update a computer in the car. When you do an update for a PC it can take a long time to download but the installation takes just a couple of minutes.
What I was told this morning is that they had started the update and it would take about 45 minutes and that once it was started they just had to wait for it to finish and sometimes the system would run slowly.
So it looks like they have to make a connection with a server, wait for the download, which might be slow if there is a lot of demand on the server, and then install it.
Not a very sophisticated system for 2025.

 

[Deepbluexl]

The server / files are not the issue for updating, it is the slow connection between PC and Car over OBD Interface when updating all the modules. Don't know the transfer rate, but it is way slower than basic ethernet or USB.
Indeed the SIPS Software is in addition really slow and reminds me of software in the beginning of this century.
Camera and Small Driver Display Module take the longest time, as these files are bigger than other modules.
This will be resolved when ethernet is used in newer car generations, which already was stated for new generation MGs.

 

[gwatuk]

Thanks @Deepbluexl that's very interesting.

... This will be resolved when ethernet is used in newer car generations, which already was stated for new generation MGs.

So no hope of improving things for the current cars

 

[Anon70]

Why does it take 45mins to an hour to do a software update?
I'm sitting in a garage twiddling my thumbs while they're doing an upgrade from R21 to R38 plus the SC077.

Have you never installed software on a computer or phone? How many times does Windows reboot during an update.

 

[Deepbluexl]

Not for our MG4, maybe next gen MG4

 

[Tuareg]

It took over two hours for our updates in February at the first service.

How many times does your car get a software upgrade? Once a year, maybe twice? So what if it takes a few hours? Go have coffee or a nice long lunch, make a trip out of the event.

I left my motorcycle with my dealer for 3 days for my annual service (included software updates and alot more), 100 miles away from home, booked a nice apartment and made a nice trip out of it, had a fantastic time, great food, great culture. The service ended up being a non-event as it happened while I was having a great experience.

 

[Griffian]

How many times does your car get a software upgrade? Once a year, maybe twice? So what if it takes a few hours? Go have coffee or a nice long lunch, make a trip out of the event.

I left my motorcycle with my dealer for 3 days for my annual service (included software updates and alot more), 100 miles away from home, booked a nice apartment and made a nice trip out of it, had a fantastic time, great food, great culture. The service ended up being a non-event as it happened while I was having a great experience.

That wouldn't have been a problem except we were trying to coordinate a problem on my daughter's car at the same time and it made things a little difficult... especially when they had no record of my booking when I arrived.

 

[Tuareg]

That wouldn't have been a problem except we were trying to coordinate a problem on my daughter's car at the same time and it made things a little difficult... especially when they had no record of my booking when I arrived.

tough old life!

 

[LenEV2016]

tough old life!

Isn't it amazing that you can be as sarcastic as you like constantly on here and get away with it but if you call someones repetitive crap behaviour out you can get told off!

Tough old life

 

[Kithmo]

The server / files are not the issue for updating, it is the slow connection between PC and Car over OBD Interface when updating all the modules. Don't know the transfer rate, but it is way slower than basic ethernet or USB.
Indeed the SIPS Software is in addition really slow and reminds me of software in the beginning of this century.
Camera and Small Driver Display Module take the longest time, as these files are bigger than other modules.
This will be resolved when ethernet is used in newer car generations, which already was stated for new generation MGs.

I though the update was by USB stick, so they should have the file already downloaded ?