JoanneMatheson
Novice Member
Hi, I'm looking for some advice or guidance. I purchased a 2020 plate MG ZS EV three months ago. During the purchase I was repeatedly told by the salesperson that one of the great things about the vehicle was that it had all of its remaining manufacturer's warranty. I made it clear, repeatedly, that since the dealership was a long way from home, I wanted to make sure that everything was in order so that I could take the vehicle to my local dealership for servicing and maintenance, and was assured that this was the case. About a month after I got it the wing mirrors stopped retracting when the car was locked, not a big issue, but annoying. I took it to my local dealership to book it in, and they advised me that I'd have to pay for any repairs because the warranty was void due to incomplete service history. Long story short, the original dealership gave me an additional 2-year warranty as "a gesture of goodwill", but stated that I would probably need to bring the vehicle to them if anything went wrong. I told them I really wasn't happy about that, but accepted it, and hoped there wouldn't be any more issues - big mistake! Not only did the wing mirrors keep failing, I've had various problems with the parking brake, and last week it started rolling down my drive in circumstances where I could have been seriously injured, but ultimately only did damage to the vehicle. I spent a whole day at the dealership last week, during which they assured me the wing mirrors had been fixed, told me they couldn't find anything wrong with the brakes and therefore couldn't do anything about it, and refused to consider taking the vehicle back and giving me a full refund. The wing mirrors failed again on my second stop on the way home. I don't feel particularly safe driving a car I know has braking issues. I only discovered that there were any problems after the 30 day Consumer Rights Act return time. My original intention was, if I can persuade them to refund me an acceptable amount, I'll go to my local dealership and buy another one, but now I'm reading lots of concerns about MG warranties being rubbish, and MG UK being completely unhelpful, and lots of other brake issues, so I'm wondering about the wisdom of buying another. Any advice, input or suggestions appreciated. Thanks.
