Unbind MG ZS EV from iSmart app

[Jimjam]

Hi there, I picked up my MG ZS EV a couple of days ago from a dealer who had bound his phone to the car using the iSmart app.

He said he'd unbound it, but now when I go to bind my phone to the car, it says the car is already bound. Is there a way to re-set this binding? I've tried a factory reset... no joy.

Any ideas?

 

[Cocijo]

I’m not familiar with iSmart, however when someone has previously registered as a user they normally need to log in to their account online or on the app and remove the car - just removing the phone from the car is not enough. Perhaps the dealer can try that and completely remove the car associated with their account.

 

[TrickyPowell]

Did you resolve this? Also, how long did it take to Factroy reset? 10 + minutes so far.