Unreliable remote connection to the vehicle

[baader]

Hello, how reliable is remote access to the vehicle using the iSmart app? In my experience, very often when I need to connect to the vehicle (to remotely heat or cool it), the app fails to connect. This bothers me a lot. How about you? Is there a control unit fix for this? Or is it an irreparable issue and I have to accept that the connection to the vehicle sometimes works and sometimes doesn't?

 

[webhiker]

From the experiences I've had it is the nature of trying ro preseve the low voltage battery as much as possible over the perks of remote control.
I'd wish there was a setting "Keep vehicle live and drain low voltage battery vs Make sure I can start vehicle when needed"

 

[LizzieCH]

Hello, how reliable is remote access to the vehicle using the iSmart app? In my experience, very often when I need to connect to the vehicle (to remotely heat or cool it), the app fails to connect. This bothers me a lot. How about you? Is there a control unit fix for this? Or is it an irreparable issue and I have to accept that the connection to the vehicle sometimes works and sometimes doesn't?

That’s exactly what I’m getting on my app. ISmart-service team not much help. They say it needs the telematics box reset by an authorised workshop.

 

[JohnV6]

All the time. I think the mg servers get overloaded at peak times