VIBRATION ISSUE - hot off the press!

[Freeagain21]

First, a little recap.

I got my Xpower in October 2023. Reported the vibration immediately. My dealership agreed there was a problem and put in a technical report to MG.

Subsequently have trialled a steering wheel damper (failed).
Wheels realigned and rebalanced (failed).
Wheels COMPLETELY REPLACED with non-vibrating wheels from a Trophy (failed).

News just in from the dealership.

MG have responded to say:

• THEY KNOW THERE IS AN ISSUE!
• THEY KNOW WHAT THE ISSUE IS.
• But THEY WON'T SAY WHAT THE ISSUE IS.
• However THEY ARE WORKING ON A FIX.

 

[salty]

• THEY KNOW THERE IS AN ISSUE!
• THEY KNOW WHAT THE ISSUE IS.
• But THEY WON'T SAY WHAT THE ISSUE IS.
• However THEY ARE WORKING ON A FIX.

Good news. Wonder what the issue is, and why won't they say owt.

 

[Bricktop X PWR]

Good news. Wonder what the issue is, and why won't they say owt.

Bizarre that they won't say what it is.
My guess is that they don't really know.

More time wasting fluff.
Time will tell.

 

[JonnyG]

..........

MG have responded to say:

• THEY KNOW THERE IS AN ISSUE!
• THEY KNOW WHAT THE ISSUE IS.
• But THEY WON'T SAY WHAT THE ISSUE IS.
• However THEY ARE WORKING ON A FIX.

Thanks for your continued work with your dealer

Any chance you have that list in in an email or a letter from MG or your dealer ?

Makes you wonder if "the fix" will be only for new cars made if it's a costly one .

I put my formal complaint in within 3 months of purchase. I've not heard anything further from my delaer or MG UK since the exchange of emails. Once we know there is a fix I guess we'll all be back on the case again with our dealer and MG UK.

 

[salty]

So they've admitted there is a fault. Freeagain21 has an email confirming that, so they have to fix it now, don't they?

 

[Freeagain21]

So they've admitted there is a fault. Freeagain21 has an email confirming that, so they have to fix it now, don't they?

Aas all verbal. No email. The dealership has an email .... sounds like MG don't want the fault to be widely known. An oversight perhaps? Fundamental design error? PR nightmare?

 

[Matt x power]

It will probably involve changing the front motor

 

[Bricktop X PWR]

It will probably involve changing the front motor

My money's still on the driveshafts.....

 

[nostraduckus]

Aas all verbal. No email. The dealership has an email .... sounds like MG don't want the fault to be widely known. An oversight perhaps? Fundamental design error? PR nightmare?

If you combine your verbal account with the email @seamust1000 received “Chassis Engineering are working on a fix. At this moment in time, there is no eta. This is as much as I know at this current time. “ it suggests they are trying dampen the vibrations further rather than fixing the source of the problem (motor/driveshaft/EPCU/flux capacitor etc) because of cost

 

[powerfulx]

I have written reply, they mentioned CVs.

Im almost tempted to get mine balanced.

 

[Ian Key]

If the oil leak the first cars had problems with are anything to go by there will be no communication from MG to their customers and limited information to the dealers. The sequence of events seems to be:

1. denial there is anything wrong
2. it's a design feature
3. this is the fix
4. this is the real fix
5. what problem?

You've had the first three steps with the steering damper being tried out in some countries so fingers crossed in a couple of months a solution will be available.

 

[nostraduckus]

Interesting development, just saw this post on an MG Facebook group -

 

[Anon70]

Out of interest where are the XPower cars not manufactured in China made?

 

[nostraduckus]

I think they are all manufactured in China. I read it as new cars on the line are being fitted with the powertrain kit, any that have left the factory will be subject to recall.

 

[Bricktop X PWR]

Thanks @nostraduckus

That's Good News!

That's the first bit of news Ive seen, where I feel confident about the eventual outcome.

Fingers Crossed.

 

[Anon70]

I think they are all manufactured in China. I read it as new cars on the line are being fitted with the powertrain kit, any that have left the factory will be subject to recall.

I had thought that, which suggests better wording would be "all cars manufactured after (insert date here) have now been fitted..." as the location of the factory is not particularly relevant in this case.

 

[seamust1000]

I hope it can be retro fitted and not something that can only be fitted at build.

 

[JonnyG]

I'd like to be optimistic but my previous correspondence with MG UK was quite clear in that MG Australia are a completely different company to MG UK and anything they do will not necessarily be applicable to UK cars. Fingers crossed though

 

[Freeagain21]

I've been told the fix won't be here until the Summer.

 

[CooperS]

Depending on what it is, MG will need to produce in sufficient numbers and ship to the various countries.
Presumably preference being given to factory builds.