X Power Vibes Fix?

[siteguru]

What's the relationship between the bank and credit provider please? (I'm unsure as to why the bank are involved - did they also provide credit/a loan for the deposit? e.g. you used a credit card, in which case it's your credit card provider not your bank who are involved [even though they may be the same parent company, e.g. Barclays]. If not then that £500 deposit - if paid by debit card - was essentially no different to paying cash).

 

[case dismissed]

If that last questions for me....could be months, but the clock stopped last October when I first complained.

'When' we win, my deposit plus every payment I have made will be returned.
The finance company will be reimbursed.

My costs will be the car usage fee, (up to 25ppm) and the legal fees will be paid from my home insurance. (provider has already agreed to pay)

I hope it works out, strong case when MG says it's a characteristic, but previously described it as a fault.
I know in my case all parties have had conversations on how to shut me down.
Good luck Neil

 

[ilukey77]

My dealer Ferntree fully MG have gone above and beyond for me!

Dropped my car off to them on Monday for a week or tw. So far they have replaced the wheels and tyres with a new mg 4 (some of the stock 2024 models come with different 18” wheels same size as the X-Power).

Hasn’t fixed the vibe but they did find a buckle in one of the stock X-Power wheels on my car (which they are going to look for a warranty replacement for).

They rang me to come back in to test drive with the new wheels and tyres. Vibes still there. Dealer said we can now rule out wheels and tyres as the issue!!

So now they are on to looking for the next cause of it!

These guys have been going above and beyond. I think they are going to argue the point with MG till they find a resolution for me.

Because MG Australia's answer was road force balance the tyres to see if that fixes it but that has now been proved wrong!!

P.S. Truth be told the wheels painted/powder coated all black would look awesome on it.

 

[Bricktop X PWR]

My dealer Ferntree fully MG have gone above and beyond for me!

dropped my car off to them on Monday for a week or two so far they have replaced the wheels and tyres with a new mg 4 ( some of the stock 2024 models come with different 18”. Wheels same size as the xpower


View attachment 31622

hasn’t fixed the vibe but the did find a buckle in one of the stock xpower wheels on my car ( which they are going to look for a warranty replacement for )

They rang me to come back into test drive with the new wheels ad tyres vibes still there dealer said we can now rule out wheels and tires as the issue !!

So now they are on to looking for the next cause of it !

These guys have been going above and beyond I think they are going to argue the point with MG till they find a resolution for me

Because MG Australia”s answer was road force balance the tyres as see if that fixes it but that has now been proved wrong !!

P.s truth be told them wheels painted / powder coated all black would look awesome on it

Great to see your experience is a positive one!
It's exactly the way dealers should be.

Sadly I fear they are wasting your time (but in a good way?) because at least they are trying to help.

As you already know? nobody's really knows or can, without any doubt whatsoever, pinpoint the issue.
Yet......

 

[salty]

My dealer Ferntree fully MG have gone above and beyond for me!

dropped my car off to them on Monday for a week or two so far they have replaced the wheels and tyres with a new mg 4 ( some of the stock 2024 models come with different 18”. Wheels same size as the xpower


View attachment 31622

hasn’t fixed the vibe but the did find a buckle in one of the stock xpower wheels on my car ( which they are going to look for a warranty replacement for )

They rang me to come back into test drive with the new wheels ad tyres vibes still there dealer said we can now rule out wheels and tires as the issue !!

So now they are on to looking for the next cause of it !

These guys have been going above and beyond I think they are going to argue the point with MG till they find a resolution for me

Because MG Australia”s answer was road force balance the tyres as see if that fixes it but that has now been proved wrong !!

P.s truth be told them wheels painted / powder coated all black would look awesome on it

Must say, those wheels, look better than the stock X Power alloys imo. And Powder Coated black, nah. imo

 

[ilukey77]

Great to see your experience is a positive one!
It's exactly the way dealers should be.

Sadly I fear they are wasting your time (but in a good way?) because at least they are trying to help.

As you already know? nobody's really knows or can, without any doubt whatsoever, pinpoint the issue.
Yet......

Maybe you're right

but I must ask I’m feeling a bit of doubt from you now Brick top??

You seemed a lot more optimistic before!

I agree maybe I have false hope now that I lacked before but until I’ve exhausted the avenues I have I’m not going to give up !!

This is exactly what MG want for consumers to get bored and give up !!

Which may end up being the case but MG will have lost a customer and I’m happy to tell anyone of the experience I’ve had and to go elsewhere looking for a decent EV as there are heaps of new EVs flooding the Aussie market in the next year or two MG will have massive competition if they want to compete!

 

[Bricktop X PWR]

Maybe you're right

but I must ask I’m feeling a bit of doubt from you you now Brick top??

You seemed a lot more optimistic before!

I agree maybe I have false hope now that I lacked before but until I’ve exhausted the avenues I have I’m not going to give up !!

This is exactly what MG want for consumers to get bored and give up !!

Which may end up being the case but MG will have lost a customer and I’m happy to tell anyone of the experience I’ve had and to go elsewhere looking for a decent EV as there are heaps of new EVs flooding the Aussie market in the next year or two MG will have massive competition if the want to compete!

Only as far as MG have given up on finding a solution to the vibration.
I was happy and perfectly patient when I 'assumed' they would get to the bottom of it and I would eventually be called into my dealer for rectification works.

But now that's off the table and I have to put up with it as a characteristic, but later owners don't?

Taking the piss doesn't really cover it.
Smacks of arrogance, somewhere high up in the MG glitteraty.

Even more disturbing is that they damn well knew about the vibration even before they paraded the bloody car at Goodwood last year.

 

[ilukey77]

Must say, those wheels, look better than the stock X Power alloys imo. And Powder Coated black, nah. imo

Actually I really think with the Camden grey full black with those wheels would look much belter like the silver accents on the side all black would look much better

 

[ilukey77]

Only as far as MG have given up on finding a solution to the vibration.
I was happy and perfectly patient when I 'assumed' they would get to the bottom of it and I would eventually be called into my dealer for rectification works.

But now that's off the table and I have to put up with it as a characteristic, but later owners don't?

Taking the piss doesn't really cover it.
Smacks of arrogance, somewhere high up in the MG glitteraty.

Even more disturbing is that they damn well knew about the vibration even before they paraded the bloody car at Goodwood last year.

Not to be condescending or rude how would you define (when fixed in later models) the difference between the two?

A characteristic fixed in a later model?

Or a fault fixed in a later model?

To me why does a characteristic need to be fixed if it’s not a fault!!

So if it’s fixed then my logic is it’s a fault!

 

[salty]

Not to be condescending or rude how would you define ( when fixed in later models ) the difference between the two?

A characteristic fixed in a later model ?

Or a fault fixed in a later model ?

To me why does a characteristic need to be fixed if it’s not a fault!!

So if it’s a fixed then my logic is it’s a fault!

Definitely a fault fixed, because that's what it is, a fault.
Characteristic is a load of Bollox. A get out of jail free card, tried on by MG.

 

[ilukey77]

Definitely a fault fixed, because that's what it is, a fault.
Characteristic is a load of Bollox. A get out of jail free card, tried on by MG.

how im asking is different
put aside your feelings for what MG has done here

You have a “characteristic “ that has been fixed or changed in the same model not a next generation car

Is that defined as a fix for a fault or a change of characteristic

if you google the definition of both you will find both have very different meanings
Fault is a unsatisfactory issue
Where as characteristic is a special feature of a thing

 

[Muffler]

Definitely a fault fixed, because that's what it is, a fault.
Characteristic is a load of Bollox. A get out of jail free card, tried on by MG.

MG will likely argue that tweaking of a ‘characteristic’ is just that and undertaken solely at their discretion, as opposed to rectifying a fault, which is of course complete BS

 

[ilukey77]

MG will likely argue that tweaking of a ‘characteristic’ is just that and undertaken solely at their discretion, as opposed to rectifying a fault, which is of course complete BS

Most likely because they don’t want to pay any extra to fix the problem !

I don’t disagree with you !

fact remains though is it’s still to a degree that a new car has an unsatisfactory issue whilst under warranty that is not inherent in everyone of there cars or every other car ..

MG can call it what ever they want it’s still unsatisfactory

 

[LenEV2016]

MG will likely argue that tweaking of a ‘characteristic’ is just that and undertaken solely at their discretion, as opposed to rectifying a fault, which is of course complete BS

A fault is what it is, a characteristic doesn't give you pins and needles in your fingers, we have a master tech saying it's a fault but management are under pressure from MG UK not to admit to anything, they are like a back street second hand car dealer.

I'd wager everyone working closely with MG know about it but are all toeing the party line, at least some people connected with MG still have some integrity and hats off to the master tech who supplied the latest info. Everyone else needs to take a long hard look at themselves for selling these things knowing what they know it's indefensible.

 

[JonnyG]

Not to be condescending or rude how would you define (when fixed in later models) the difference between the two?

A characteristic fixed in a later model?

Or a fault fixed in a later model?

To me why does a characteristic need to be fixed if it’s not a fault!!

So if it’s fixed then my logic is it’s a fault!

The official leaked TI clearly states it's a fault, and then goes onto the two solutions to fix it. How MG can now contradict their own Technical Information document and call it a characteristic needs to be fully investigated in court to hear MG UK's explanation IMHO. My own view is they can't fix existing cars (as nothing works) or they can't fix them cheaply.

That, together with fully qualified and independant inspectors test reports of the vibration should hopefully end up with a successful claim against MG.

 

[LenEV2016]

The official leaked TI clearly states it's a fault, and then goes onto the two solutions to fix it. How MG can now contradict their own Technical Information document and call it a characteristic needs to be fully investigated in court to hear MG UK's explanation IMHO. My own view is they can't fix existing cars (as nothing works) or they can't fix them cheaply.

That, together with fully qualified and independant inspectors test reports of the vibration should hopefully end up with a successful claim against MG.

We all know it's a fault, driving a car shouldn't give that feedback through the wheel, anyone saying different doesn't have a clue or hasn't driven an X power and experienced it, therefore isn't really in a position to argue differently.

I think you have hit the nail on the head, "they can't fix them cheaply" and cheap seems to be the route most taken whenever possible by them.

 

[ilukey77]

Got the phone call i wanted to hear today..

Ferntree Gully MG rang me this afternoon and said we have some good news we have ordered a whole bunch of parts that should fix the vibe issue there is a lot of rubber bushes and a frame that needs to be replaced ..

Parts are on back order so 4 to 6 weeks till the parts arrive but this is sounding very optimistic that there is a fix and one that may be the fix for the vibes..

Personally I'm sceptical but also hopeful that this will fix the issue !!

Funny though I'm the first in AUS to have these parts ordered but don't mind being the test dummy for a possible fix !!

No mention of cost so I assume this will all be done under warranty ..

What's even more funny as the service manager actually tried to ring me while I was on the phone to consumer affairs explaining my situation to which they told me to send a email to MG Australia and the place of purchase stating sections of Australian consumer laws to either fix the car or replace / refund my money !!

Will update once its done to see if the problem is fixed or not !!

Once again Ferntree gully MG in Victoria Australia have been awesome and highly recommend anyone near there to give them their business ..

And I also recommend to be persistent with wanting a fix for their X power !!

I know others have had a harder time than me but hang in there !!

 

[siteguru]

Have they already tried the steering damper on your car? (Just trying to work out if these parts relate to the damper, which is already known not to work, or relate to the "fix" per the TI document that has been leaked).

 

[salty]

Got the phone call i wanted to here today..

Ferntree Gully MG rang me this afternoon and said we have some good news we have ordered a whole bunch of parts that should fix the vibe issue there is alot of rubber bushes and a frame that needs to be replaced ..

Parts are on back order so 4 to 6 weeks till the parts arrive but this is sounding very optimistic that there is a fix and one that may be the fix for the vibes..

personally im skeptical but also hopeful that this will fix the issue !!

Funny though im the first in AUS to have these parts ordered but dont mind being the test dummy for a possible fix !!

No mention of cost so i assume this will all be done under warranty ..

Whats even more funny as the service manager actually tried to ring me while i was on the phone to consumer affairs explaining my situation to which they told me to send a email to MG Australia and the place of purchase stating sections of Australian consumer laws to either fix the car or replace / refund my money !!

Will update once its done to see if the problem is fixed or not !!

WOW, possibly great news, for you certainly. Really hope and it does the job. Will be very interested in your reports. But your in OZ and I've said before MG OZ
Do seem to have more about them, than, MG UK. Who are quite frankly a joke.
But fingers crossed it really works. And IF it does, it's passed on to the U.K. quickly.

 

[jamherber]

Got the phone call i wanted to here today..

Ferntree Gully MG rang me this afternoon and said we have some good news we have ordered a whole bunch of parts that should fix the vibe issue there is alot of rubber bushes and a frame that needs to be replaced ..

Parts are on back order so 4 to 6 weeks till the parts arrive but this is sounding very optimistic that there is a fix and one that may be the fix for the vibes..

personally im skeptical but also hopeful that this will fix the issue !!

Funny though im the first in AUS to have these parts ordered but dont mind being the test dummy for a possible fix !!

No mention of cost so i assume this will all be done under warranty ..

Whats even more funny as the service manager actually tried to ring me while i was on the phone to consumer affairs explaining my situation to which they told me to send a email to MG Australia and the place of purchase stating sections of Australian consumer laws to either fix the car or replace / refund my money !!

Will update once its done to see if the problem is fixed or not !!

Once again Ferntree gully MG in Victoria Australia have been awesome and highly recommend anyone near there to give them their business ..

And i also recommend to be persistent with wanting a fix for their X power !!

I know others have had a harder time than me but hang in there !!

Please keep us posted once these parts are fitted as this is sounds like the fix that MG UK have withdrawn due to it 'being ineffective' (nothing to do with cost you understand).

Imagine the controversy & fallout if this proves to be effective!