MG5 ROOF RAIL ISSUE
Note to Stuart Wright i have copies off all the letters and mail between myself and MG but have no idea how to place them on the forum not my thing iPads, which is all I have, if the members would like to see what I has been said both ways or if I could forward them perhaps to yourself would it be possible you could then place them in the forum for all to see my email is as I say I’m not very computer savvy
[email protected]
Thank you
Hi everyone trusts you all safe and well in this crazy time that we a living in
So I have an update, sorry this is a bit lengthy so I will try and break it down.
You my recall and will find within this thread -page 4 December 29 a reply I managed to get after a lot of chasing to get anything out of MG, this saying that nothing was going to be done about this issue and also saying it was owners responsibility to inform the person we sold the car on to that the rails where for decorative use only it said if I was not happy with what was said I should write to the Managing Director and explain why, they said I must send my point by post only.
Well I wrote a four page letter about my telephone conversation that I had in the week before Christmas and in November, I’m not the best in the world at writing letters but I did try to explain the situation and tell them about the forums here and elsewhere about MG vehicles and gave them the details of these and suggested to them to have a read
I had proof of posted but 9/10 days later no reply had been sent back so I emailed MGs head office asking why I had no response and telling them if nothing came back within the next 7 days I would send everything I had written to them to the Government offices of the DVSA/HSE or ROSPA
So the next morning I get an email from them apologising for the delay from someone called Mr Gary Smart
Telling me first that the MD was out of the country and he had been given my letter to make a reply to, it he goes on to tell me about everything in the brochure has been update with a wording of Roof Rails are for decorative purposes only I have looked at this but can’t find this statement in the brochure online anywhere
He then quotes the T&Cs to me about the being able to change wording at anytime, then he says that MG are trying to find a solution, but this could take some time but may never happen, as MG are responsible to notify potential customers of a change i:e roof bars are not load bearing ,it is the current owners who are Responsible to inform anyone they pass the car onto be it a private sale or a trade in, to tell them that the roof bars are none load bearing he says
I have said to him in my reply as MG are trying to find a solution I am glad we now agree that there is a problem and have told him the MG should be at least be writing to all owners of vehicles already on our roads to inform them they must not load the rails as they may not know as I have said before the information about this in the handbook is under ( instrument and controls ) in who would look in this section when trying to load anything into or onto a vehicle
Failing to write them letters they should issue a recall and get it this sorted I have tried to put some of the mails below but the are screen shots from my iPad don’t know if you can see or read them sorry if this as gone on a bit but I will not give up and I have told MG I will take this matter further if something more positive is not done I have still not took delivery of my car May have lost it by now but dealer as not been in touch
Les