RudeYute
Standard Member
Fair would be not to try to increase your prices for orders which you have agreed to, in order to force people to cancel. By doing this, it appears to many that you are trying to force people to cancel the lower priced details, in order to sell the cars at the newer, higher prices.Good afternoon,
We’re sorry to all those customers affected by the MG manufacturing supply chain delays. Following our posts on this forum explaining the situation, we wanted to assure you that we continue to do everything we can to get more information and minimise the inconvenience caused.
We also appreciate that for some, this situation comes with the added complexity of having a charge point fitted. Our policy regarding the charge points has not changed since our post on August 15th, stating that we will only charge £350 for the charge points fitted for MG ZS orders that are in the process of being cancelled. This is in recognition of the inconvenience caused which we believe is a fair compromise for anyone looking to cancel their order with us, and hopefully demonstrates our willingness to be fair and reasonable.
We are contacting all our customers directly each month to confirm the information as we have it, and we continue to liaise with MG and pass on any new information they can provide as soon as we have it.
Vanarama
Separately, I don't think there was anything on the website, terms or other documents that I received which indicated that this price was subject to a grant, so it was a bit of a surprise to get a call with two options:
1. Pay a much higher price compared to what was agreed (LOSE)
2. Cancel your order, and pay for the Charger which was included free with the deal which Vanarama are unable to deliver (LOSE)
(I appreciate there is bias in this post, but Vanarama need to look beyond their profits, and see it from their customers' perspective)