Zeekay
Standard Member
Hi there,
I am new here, so don’t have any clue where to post. I have MG4 SE, last week on Wednesday my ev charger cable was stuck in car and it was showing HV battery error. I am working in Newmarket and live in Luton. On daily basis I’m travelling 60 miles each side.
On my way home I took it to one of the nearest dealership in Baldock which was Brown and Gammons. They were busy to look at my car, but after waiting for few hours they had a look at my car and told me it’s software or 12v battery error. They took my car and told me they will call me back, and I used uber to my home as they were not having any courtesy car. On daily basis I was calling them but they were unable to fix my car, I tried calling MG helpline but they were rude and told me its not their responsibility.
I was without car and missing my work, so tried calling MG AA assistance on Monday. They came to check my car in front of the dealership and dropped my car again to same dealership. AA gave me a courtesy car for 4 days Monday 5pm till Thursday 5pm, which is today. Now again I don't have any car and need to go to work. I called MG assistance AA but they said we can’t extend it. Called MG helpline, again rude lady on phone told me not our headache go to dealership. Dealership is giving me same reason we don’t have anything in stock.
My Question is what to do in this situation, my car is only 5 months old and 5000 miles driven with software/firmware problem? Everyone is passing me to another person/company and I have already spent alot of money on going to work using uber. I’m mentally exhausted because of this problem and need some advice.
Sorry for taking your time.
I am new here, so don’t have any clue where to post. I have MG4 SE, last week on Wednesday my ev charger cable was stuck in car and it was showing HV battery error. I am working in Newmarket and live in Luton. On daily basis I’m travelling 60 miles each side.
On my way home I took it to one of the nearest dealership in Baldock which was Brown and Gammons. They were busy to look at my car, but after waiting for few hours they had a look at my car and told me it’s software or 12v battery error. They took my car and told me they will call me back, and I used uber to my home as they were not having any courtesy car. On daily basis I was calling them but they were unable to fix my car, I tried calling MG helpline but they were rude and told me its not their responsibility.
I was without car and missing my work, so tried calling MG AA assistance on Monday. They came to check my car in front of the dealership and dropped my car again to same dealership. AA gave me a courtesy car for 4 days Monday 5pm till Thursday 5pm, which is today. Now again I don't have any car and need to go to work. I called MG assistance AA but they said we can’t extend it. Called MG helpline, again rude lady on phone told me not our headache go to dealership. Dealership is giving me same reason we don’t have anything in stock.
My Question is what to do in this situation, my car is only 5 months old and 5000 miles driven with software/firmware problem? Everyone is passing me to another person/company and I have already spent alot of money on going to work using uber. I’m mentally exhausted because of this problem and need some advice.
Sorry for taking your time.