BP Pulse home charger

[Deleted member 15365]

Hi, had charger installed a couple of days ago and the installer said that after 4pm the update would be complete and I’d be able to link it to the app - which is a web portal as BP apparently got rid of the app. So I went on the web portal and registered and now when I log on to try and link my charger it just says that there isn’t a charger linked with my account and I can’t find an option to do so. Anyone got one of these that can point me in the right direction?

 

[5teep]

Best to phone BP, they can probably sort it over the phone.

 

[Deleted member 15365]

Anyone else using BP Pulse home charger? Had a mate with it the last few days and today the bloody thing has just been flashing through all the lights which means it is updating or something. Not been able to charge and tried calling their helpline which has an answer message saying that there will some sort of update from 10pm today. Gonna have to ring them from work tomorrow to see if they can sort it remotely as I have a 260 miles drive early Tuesday and would rather not have to use public charger before I need to on my journey. EVs are great until you get a charger issue - got stuck in Cheltenham last month as most of the public chargers were down and others had big queues. Ended up driving 40 minutes to Evesham to charge.