Ok the information screen is it like the MG4 or do you have just three tiles.
What do you use to charge the car,
I had a HS and with the plug so high on the side it can get pulled down by the cable.
So when you plug in you hear the pin locking noise, this should only operate once, if you hear it again then the plug is not in properly. To other come this I would push the plug in well then wait for the noise and still holding the plug lock the car with the key, then give a small tug on the plug to make sure the plug would not come out. I had my granny on a WiFi plug socket and then would switch it on to check it charged then switched back to timer to come on in the cheep electric.