Cyberster - 1-year service

[tarbat]

Anyone know the password a dealer needs to reset service counter. Mine is in for service right now, and the dealer doesn't know the reset password.

 

[CybersterWatcher]

The only one I know of is:

!Mg12345

 

[tarbat]

That has to be the worst service experience I've ever had. MG really need to sort out their UK dealers. Quite why the MG dealer doesn't have it's own service centre and has to use the Nissan Garage next door is a mystery to me. Although looking at the tiny MG showroom it's no surprise. They still don't have they're special Cyberster marketing in place.

1. Anyway, we'd booked the car in for 8am this morning, and were told it would take about two hours.
   
   
2. Arrived just before 8am , booked the car in at the Nissan Garage, we were second in the queue. They assured me that the Nissan Service Centre does use fully approved MG mechanics.
   
   
3. Came back to the garage at around 11am, only to be told they couldn't start work on the car because they needed to use a special lift because of the Cyberster's doors. Really?
   
   
4. Finally started servicing it at around 11:30, and the actual work took about 60 minutes.
   
   
5. The next hour and a half was spent with the mechanics trying to work out how to reset the service indicator. Apparently the Cyberster is unique in needing a special secret password which they didn't know.
   
   
6. Finally got the car back at 2pm, 6 hours in total. Checked the Maintenance Checksheet and they hadn't filled out the battery state of health. They went away and returned with it entered as 100%.
   
   
7. They couldn't do the R34 software update that was due because of a lack of time left in the day. Guess I'll wait until next year's service

Anyone know what procedure they're meant to follow the establish the battery state of health?

EDIT: Just noticed that my invoice says that the next service is due on 01/10/25. That can't be right!

 

[tarbat]

The service type and date will be recorded in MG's system, and this can be viewed by all MG dealers in the world. You can also check by yourself on the website https://rmi.mgmotor.eu/ in the historical maintenance and repair information section.
You need to register before.

That doesn't appear to work. Either that, or the garage hasn't entered my service today into the system I entered my VIN number, and all I get is this.

 

[nrx34]

You should at least have some information in the Update Log section. This is where the dealer should have recorded your license plate and the date your vehicle was registered.

 

[CybersterWatcher]

It might take a few days to populate if it’s not pulling from the central database.

I’d wait until Monday before you ring the garage and ask why it’s not appearing.

 

[CybersterWatcher]

Can you update the dealer review section in the forum @tarbat with your feedback?

I suspect with only a few Cyberster owners around knowing who to avoid will be critical when we come to the big services

 

[tarbat]

Can you update the dealer review section in the forum @tarbat with your feedback?

Already done : Dickson's of Inverness - MG Dealer Discussion, Opinions & Experiences