Subject: Mg HS PHEV exclusive
This is an email I sent to Mg re the DAB issue.
Response posted underneath
Dear Mr Seaton,
As a purchaser of 9MG, cars from SAIC over the last 12 years I believe myself to be a good customer for the brand.
My PHEV is a lovely motorcar, which I am thrilled and delighted with except for the bodge up fix for the dab radio, albeit as a proposed temporary solution, although seemingly for some people, a very long-standing temporary solution already.
Having seen reviews of the car from Australia, the set you have put into the car seems very similar to the Australian specification set and that makes me question whether you really ever intend to put this right
As a company of the standing of MG motor UK, and as a subsidiary of SAIC you cannot seriously expect any customer to accept that the bodge is anything other than just that. I am aware that you have written to the dealers confirming that it is intended to sort it out and would point out that if the head unit can be made for the revised minor facelift of the car which is basically little changed , from the other earlier model, that this is going to create bad feeling and give the company a bad name unless it is sorted out quickly and efficiently.
The fact that there is no RDS or text functions on the radio you have fitted tells me that it was one, that’s probably made for a market that does not have DAB or RDS.
Therefore replacing the head unit is probably the only solution going forward and surely this has to be done in order to give the companies name a boost with all the buyers of the car during this period.
Using up old stocks of parts made for different markets is not a credible behaviour for the company and this must be put right immediately if not sooner.
Whilst not wishing to take action, I am aware of, I wish to put you on notice of the conditions under the sale of goods act, and also the trade descriptions act, which this vehicle fails on both counts currently.
I look forward to hearing some positive news from you by return. Yours faithfully
Derek
MG’s response
Dear Mr Lawrence
Thank you for your email and I am sorry to learn that you remain disappointed.
Please see below email recently released by directors of MG Motor UK Ltd.
MG Motor UK acknowledge that the DAB dongle temporary solution for the semi-conductor issue has caused national discussion amongst our customers on social media, forums and directly into our Customer Care Team.
Like most other manufacturers, the worldwide semi-conductor shortage has meant that MG Motor UK have had to create a temporary solution to ensure customers can still receive their new vehicles without halting delivery altogether.
We are aware that the temporary solution has left some customers dissatisfied and we are currently looking into available options to rectify the issues that are being raised.
We do not have confirmed timeframes, but please rest assured, as soon as a solution is available that has been thoroughly tested, a communication will be released.
If you have any questions in the meantime do not hesitate to contact us.
Yours sincerely
_______________________________________________________________________________
Gary Smart
Customer Service Coordinator
Aftersales
E-mail:
[email protected]
