Deleted car from iSmart and can't get it back

[teejayuu]

Hi

Just got my car back from the dealer as it was having a paint chip on the bonnet touched up. The iSmart app wouldn't scan the car, nor let me change the charging, so I unbound the car from it. Now can't bind it again as it is showing activated in the Infotainment setting.

How do I re-bind it?

 

[siteguru]

Just login to the app with your usual details? (Binding the car does not bind it to that phone, it binds the car to that account. That's why you can login to iSMART on several devices with the same login details - login on another device logs out the previous device that logged in).

 

[teejayuu]

Thanks. So how do I get the car back in my phone if I can't get to the qr code?

 

[Diggsy]

Thanks. So how do I get the car back in my phone if I can't get to the qr code?

Maybe factory reset it?

 

[teejayuu]

How do I do that?

 

[Diggsy]

How do I do that?

Not sure if it will cure the problem. I think it’s on the settings section of the infotainment screen…the same screen that lists the software version perhaps. Without looking at it I can’t be certain though…

 

[teejayuu]

What does a factory reset reset? I know when I factory reset of a phone, tablet etc it wipes everything. Would, for example reset the mileage?

 

[Diggsy]

What does a factory reset reset? I know when I factory reset of a phone, tablet etc it wipes everything. Would, for example reset the mileage?

I’m not actually certain, but I can’t imagine it’ll touch anything to do with mileage, it certainly shouldn’t be programmed to do this. It should just reset all of the user data and settings etc

 

[CarlMG4]

Thanks. So how do I get the car back in my phone if I can't get to the qr code?

You don't need the QR code, you just need to login to the app using the details you signed up with.

Your car should still be held on the app as it's still on the account.

 

[Diggsy]

He said he unbound the car, which would make me believe he needs to bind with it again

 

[CarlMG4]

He said he unbound the car, which would make me believe he needs to bind with it again

That's different then ?

 

[teejayuu]

Exacatley what I'm trying to do. Gonna do a Factory reset this morning

 

[Ian Key]

Just check the car is receiving a good mobile signal.

It looks like the car didn't unbind itself from your account so if using your original log in details doesn't work you will have to ask your dealer to contact MG to reset the login.

 

[teejayuu]

I hit the unbind button in the app and entered the verify code, thinking that would reser it. I now know I shouldn't have done that.

What I need to do is rebind it, but I can't because I can't get to the QR code

 

[Ian Key]

I hit the unbind button in the app and entered the verify code, thinking that would reser it. I now know I shouldn't have done that.

What I need to do is rebind it, but I can't because I can't get to the QR code

You need to contact your dealer to get MG to remove the car from whatever account it is bound to. You can't do it only MG can.

 

[Diggsy]

If it’s the case that you have unbound the car from your account, the car shouldn’t be bound to any account and therefore should be ready to bind.

Are you not seeing the QR code because the screen isn’t displaying it correctly? I know some had issues with brightness settings and had to ensure their car was set to light rather than auto.

In saying that, if the car shows as activated, that would suggest it hasn’t unbound from your account properly. However if you sign into your account and the car isn’t bound to it, then something is amiss, hence why I suggested the infotainment reset.

Hopefully you get it resolved

 

[teejayuu]

In saying that, if the car shows as activated, that would suggest it hasn’t unbound from your account properly. However if you sign into your account and the car isn’t bound to it, then something is amiss, hence why I suggested the infotainment reset.

Hopefully you get it resolved

Thanks @Diggsy tried that and hasn't worked. Going to contact the dealer as @Ian Key suggested

 

[teejayuu]

Just out of spite, I tried the Reset to Factory option: this, I think, has wiped the binding as the infotainment centre only has a "configure" button. This takes me to a screen telling me to get the app, register and a small "connect" button. Tapping this shows "Network is not available. Please try again later".

 

[Ian Key]

Just out of spite, I tried the Reset to Factory option: this, I think, has wiped the binding as the infotainment centre only has a "configure" button. This takes me to a screen telling me to get the app, register and a small "connect" button. Tapping this shows "Network is not available. Please try again later".

I notice you are in dark mode. Try putting it in light mode and see if the QR code shoes up.

 

[teejayuu]

Thanks @Ian Key Tapping this shows "Network is not available. Please try again later". I end up skipping, entering language, time zone etc. Them when I go to Settings, Activation both are ticked and tapping them does nothing.