Does it make sense to buy a new base model MG4

@staragara - Buyer beware.... I have been informed by MG customer service that a noisy air compressor and a warped / faulty under tray on the MG are 'characteristics' of the car and will be present on ALL MG4 cars. Their words, not mine.
 
Rolfe said:
Except they aren't.
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Exactly....the words of Gary Smart from MG customer service. Word for word:

"Unfortunately, there is no resolution which can be offered in this regard as both items highlighted are known characteristics of this model, and there are no plans to change or modify the design of the car. Whilst I appreciate your concerns, you mention faults several times. However, these are not faults, as they will be present on all MG4."

Just ridiculous that defects are being classed as characteristics of the car by MG. And even more concerning that they state they will be present on all MG4 cars. If they hold that stance, all sales people should be highlighting those 'characteristics' of the car with potential customers. I wonder if they will ?

I have escalated with the Motoring Ombudsman. Will update with their response.
 
That bastion of customer service hadn't heard his name in a while, I see he is still making friends 😅
 
PristDean said:
Exactly....the words of Gary Smart from MG customer service. Word for word:

"Unfortunately, there is no resolution which can be offered in this regard as both items highlighted are known characteristics of this model, and there are no plans to change or modify the design of the car. Whilst I appreciate your concerns, you mention faults several times. However, these are not faults, as they will be present on all MG4."

Just ridiculous that defects are being classed as characteristics of the car by MG. And even more concerning that they state they will be present on all MG4 cars. If they hold that stance, all sales people should be highlighting those 'characteristics' of the car with potential customers. I wonder if they will ?

I have escalated with the Motoring Ombudsman. Will update with their response.
Click to expand...

Mr GS, whilst we appreciate your replies, you mention “facts“ several times. However, these are not “facts” they are easily disprovable BS and there is much previous evidence of you trying to fob customers off with similar in the past.

The arrogance and indifference this guy manages to convey in his communication is quite impressive in a way.

He eventually stopped replying to emails from me but this may be because I accidentally copied him in on an email to my dealer where I gave some candid thoughts on his (GS) manner, knowledge, and approach.
 
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PristDean said:
Exactly....the words of Gary Smart from MG customer service. Word for word:

"Unfortunately, there is no resolution which can be offered in this regard as both items highlighted are known characteristics of this model, and there are no plans to change or modify the design of the car. Whilst I appreciate your concerns, you mention faults several times. However, these are not faults, as they will be present on all MG4."

Just ridiculous that defects are being classed as characteristics of the car by MG. And even more concerning that they state they will be present on all MG4 cars. If they hold that stance, all sales people should be highlighting those 'characteristics' of the car with potential customers. I wonder if they will ?

I have escalated with the Motoring Ombudsman. Will update with their response.
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O yees i totally know what you are talking about ..... Years ago i had a similar experience with Hyosung Korean Company.
At reputable companies you pay more not just 4 the car it self but also a better service at the end.
 
It appears to me that if MG have indeed redesigned the rear under tray on newer cars, they are acknowledging the fact that the original is faulty.
Mr GS has therefore likely to have been briefed to push away any claims as MG want to try and avoid the cost of repairing / replacing the faulty under tray on all the original vehicles they sold. In effect a recall.

I will press on with my claim and I believe others should do so too to add weight to our cause.
I am loathed to tolerate the thought of a warped / faulty under tray potentially negatively impacting the efficiency of the car and introducing an increased risk of debris build up, water and rust within the car.
 
I agree. From their point of view they don't want to have to replace them all, but I wonder how many owners will actually realise that there's a problem. Out of sight out of mind.
 
Yes, so I think all purchasers should be made aware as far as possible. Amazingly GS has responded to me again today and what he has said is below:

"It is the shape of the car and the location of the fitments that cause a slight gap and give the impression of a bulge.
As there is no detrimental effect on the drive and performance of the car, the factory have decided not to change the design and the car will remain the same going forwards."

So using the logic of GS, If a door handle fell off, no detrimental effect on the drive and performance of the car, it's just a characteristic :ROFLMAO:

Just beggars belief in my view :rolleyes:
 
Indeed... let's see what the Motoring Ombudsman come up with

I've also now have the car booked in with an independent EV specialist who trains new EV technicians. They are going to do a health check and provide a report on findings for my car.
 
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There is already a thread for the undertray conversation, this one is about whether it makes sense to buy a base model MG4.

MG4 Undertray dip/bulge

I contacted MG about the dip in the undertray that others also seem to have (noticed in oil leak thread). They say it’s not normal and would be replaced if approached by dealers. Anyone with this issue should also email mg [email protected]
www.mgevs.com www.mgevs.com
 
staragara said:
As i have read some topics here ..... there are a lot of problems and i also got a feeling that support by the dealerships is not great in UK.
I am from SEE so here the dealership situation might be different, currently the mg network has a couple of Renault dealers.


I need a high mileage long term capable EV (that will not be in 7 years a basket case). I make 90 miles a day 5 times a week. I need a car which is reliable and will not left me on the road. I mainly drive on Highways 90%.

1. My biggest concern is that the car is just not developed good enough to be that (rust, suspension problems, other electro-mechanical malfunctions)?
2. I don't want to be in service all the time .... & be without my car as i need it for my job. How many of you had none or just very minor problems?
3. High depreciation of the car .. if i choose to sell


BR
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You really do sound like an EV isn't the right car for you. Just buy a second hand Golf diesel that is well proven and does loads of miles to the gallon.
 
tsedge said:
There is already a thread for the undertray conversation, this one is about whether it makes sense to buy a base model MG4.

MG4 Undertray dip/bulge

I contacted MG about the dip in the undertray that others also seem to have (noticed in oil leak thread). They say it’s not normal and would be replaced if approached by dealers. Anyone with this issue should also email mg [email protected]
www.mgevs.com www.mgevs.com
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Funny how threads easily spin off into a topic already discussed isn't it. This will hopefully help staragara make an informed decision
 
Rolfe said:
I have had my SE SR for less than three months and driven only 2,000+ miles, so I can't speak for long-term ownership. However, nobody really can, as the car is less than a year old. Nobody knows about long-term reliability, rust, mechanical failures.

So perhaps it is a bit of a gamble. It is a gamble I chose to take, because the car is a dream to drive and the price was - well, not competitive, simply unbeatable. So far it is working very well indeed. I can give you my list of six software issues which annoy me, but it is possible to live with all of them, with a bit of a work-round. I have the undertray sag, but one hopes that new cars coming through will not have that.

Mechanically, the car is absolutely fine and I have no reason at all to be concerned. Five years on, ten years on, who knows? It's a new model. But no matter which car you choose, there's always a risk.
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Completely agree with you. I have a pre facelift 2023 SE SR and all is fine apart from the obvious software gripes. No saggy undertray, no oil leak and great to drive. And as you say, the price is simply unbeatable. In fact, I only have an EV because of the £27k asking price. I was never gonna spend more than £30k and I didn't need the long range...... "Range".
 
PristDean said:
Yes, so I think all purchasers should be made aware as far as possible. Amazingly GS has responded to me again today and what he has said is below:

"It is the shape of the car and the location of the fitments that cause a slight gap and give the impression of a bulge.
As there is no detrimental effect on the drive and performance of the car, the factory have decided not to change the design and the car will remain the same going forwards."

So using the logic of GS, If a door handle fell off, no detrimental effect on the drive and performance of the car, it's just a characteristic :ROFLMAO:

Just beggars belief in my view :rolleyes:
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I refer to my earlier comment, it's not a characteristic, it's a feature :ROFLMAO:
 

Are you enjoying your MG4?

  • Yes

    Votes: 538 79.1%

  • I'm in the middle

    Votes: 91 13.4%

  • No

    Votes: 51 7.5%
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