I agree wirh al6195, there are always losses when you charge, this is also why you will sometimes hear a fan or pump start while charging, because it is cooling the battery because it heats up and energy lost to heat is energy not going into the battery
In reality the battery is supposed to be 72 KWh, but they reserve the 4 KWh so that when your car says 100% it is only charged to maybe 98 and when it says 0% it is in reality 3%
This is because fully charging and fully discharging the battery is not good for the car.
They also reserve a bit of this to give you, as compensation for battery degradation...The battery will lose most capacity in the first year, so to mask this, they save a bit of headroom that they can release so that you will not be alarmed, if the car suddenly has lost relatively much capacity in the first year.
All car manufacturers do this nowadays.
I just ordered a tesla, it has a 79 KW battery, but on paper it "only" has 75 KW "usable capacity"