MG assist nightmare

[cheesepiglet]

Brand new MG4 electric Red airbag light in the car and numerous texts alerting to the fault. Call MG Dealer to book it in. They say I have to call MG Assist as its a red light I can't drive it to Dealer. Call MG Assist. Technician calls to say the fault will have turned off airbags so I should drive it to the Dealer (1hr away). They tell me I have to call the Dealer back. Call the Dealer back, they tell me I have to call Assist. Don't drive it. Also if I drive it in they can't fix for weeks and no courtesy car. Call Assist, they tell me I have to call the Dealer. The Dealer is now closed as its after 5pm.

What on earth should I do?

 

[dawson2099]

AA to get the car to your home or the dealer - ASSIST should put some pressure on them to prioritise - this is a dangerous issue (potentially)

 

[cheesepiglet]

AA to get the car to your home or the dealer - ASSIST should put some pressure on them to prioritise - this is a dangerous issue (potentially)

AA has refused as "its a pyrotechnic issue' so we can't deal with it

 

[salty]

To the forum. Albeit under these circumstances.
Can you drive it to the dealer. Have they said the Air bags are likely to go off randomly or they just won't go off in an accident. Not ideal but If you can get it to the dealer, I would insist on a courtesy car, while they sort it. And wouldn't take no for an answer. This is a brand new car,
For God's sake. Good luck.

 

[Jomarkh]

AA has refused as "its a pyrotechnic issue' so we can't deal with it

Hi, how long have you had the car?
Could you reject it and ask for a refund that might get them to look at it?

 

[Tig170]

Contact MG Assist Again, you have the full package (incl. hire car), https://www.mg.co.uk/roadside-assis...ing should go,to use your roadside assistance.

 

[gary333]

Contact MG Assist Again, you have the full package (incl. hire car), https://www.mg.co.uk/roadside-assistance#:~:text=Not that anything should go,to use your roadside assistance.

Although you can get a hire car, unfortunately, it's only for follow-on travel, not for the duration of the repair.

"The cost to supply a replacement car for up to 96 hours, by MG's chosen supplier, subject to availability"

 

[MIKEWRIGHT63]

I had an issue where the car went back to dealership after 4 weeks. Car hire for three days, can’t repair for two weeks, no courtesy car. Rang finance company (on PCP) and rejected car. Miraculously car hire now extended, demo car pulled from site and given to me, car repair started next day. Took 10 days but dealer all smiles and sooooo helpful