MG ZS EV Paint flaked off

[ChrisVanRock]

My paint that’s come off … it’s not a chip looks like it’s just flaked off … is this a thing ? Was advised on a outhwr group this is a warranty issue … if this correct ?

 

[Lovemyev]

My paint that’s come off … it’s not a chip looks like it’s just flaked off … is this a thing ? Was advised on a outhwr group this is a warranty issue … if this correct ?

IF it is indeed a factory paint issue ( peeling etc ) then it should be covered under warranty agreement.
If it is deemed a impact damage ( stone chip ) then NO it will not be covered sorry.
A trip to the dealers, I am afraid !.

 

[Alb]

My first reaction would be impact damage.

 

[N2STY]

You got nothing to lose to try the Warranty route before you touch it

 

[MG Paint]

My paint that’s come off … it’s not a chip looks like it’s just flaked off … is this a thing ? Was advised on a outhwr group this is a warranty issue … if this correct ?

I have a MGHS same colour my car has flaking paint also. Have taken it to the dealers they say it is due to stone chips. Have got independent advice from body repair shops they say it should be covered under warranty. MG are not going to repair it under warranty. I am in dispute with them just now.

 

[Cocijo]

It’s very unusual for top coats to lose adhesion, with modern paint processes. That’s not to say it’s impossible. New cars can sometimes get covertly repaired before delivery as well. A paint depth gauge can check this out. Proving this is of course another thing.
It is also an area where disputes can drag on forever.
If you feel strongly that it is a paint fault and MG say no, then I would recommend that you get a written paint specialists report.
There are a few issues here. One is professional reports are not cheap to get, depending on the paint issue it might be better and cheaper to just pay to get it put right.
There is of course the other issue that if it is a defect causing paint to lift it’s unlikely that it will be isolated to just a small spot.
Good Luck.

 

[MG Paint]

The strange thing about the paint flaking, it is strange the paint seems to be ok it is the lacquer that seems to be peeling off. The MG dealer says it is due to stone chips I have never had this problem with any the cars I have owned. They are saying water is getting under the lacquer and blistering then peeling off. I now have 3 spots in different locations now peeling off about the size of a old penny. I think the lacquer is faulty but MG is not having this. Seems to be a very poor finish that it peels so easy I have had the car 18 months from new . I also had to get the alloys replaced under warranty as the powder coating was coming off the alloys, looked like I had kerbed the alloys but I hadn't. MG replaced all alloys no problem. I will persevere with MG regarding the lacquer.

 

[N2STY]

@MG Paint pictures are always nice to see so we can see your problem

 

[MG Paint]

These are pictures where the lacquer is peeling on my MGHS Phev.

 

[Cocijo]

These are pictures where the lacquer is peeling on my MGHS Phev.

I would check the paint thickness to see if any repairs have been carried out.

 

[Lovemyev]

These are pictures where the lacquer is peeling on my MGHS Phev.

That certainly looks like lacquer peel to me alright !.
ALL of layers of the lacquer have become detached in one of the photo's and the base coat is clearly evident.
It is almost like the first coat of lacquer has totally not adhered to the coloured base coat correctly.
It's as if the base coat was contaminated by dust etc.
Really hard to understand why they would regard this a stone chip TBH.
If a stone hit your car hard enough to remove an area of lacquer that size, there would be damage to the base coat and likely to the body panel as well !.
Is this problem contained to one or more body panels of the car ??.
In your situation I would seriously employ the services of a really GOOD paint shop, who is willing to appraise the paint work on your car and then give you a written report of its condition.
I agree with @Cocijo you need help from a professional painter now.
It is not totally unfortunately uncommon for a brand new car to have received paint prior to delivery to the customer ( I know, I have seen it ).
Some thing else worth considering here, the factory is almost certainly going to be a 24 hour production line and shutting them down mid cycle is not easy or straight forward.
But due to C19 this has been necessary a couple of times over the last few years.
Therefore cars sitting at various stages of build is okay, but it a lot more involved when it comes to cars mid / pre paint slots etc.

 

[MG Paint]

When we went to the dealer with first problem the lacquer on the rear offside door was peeling, they said it was stone chip. Now have more 2 more problems with lacquer peeling on bonnet in two different locations. I can't see this being due to stone chipping, I have a stone chips on front edge of bonnet and the paint hasn't peeled from that, I definitely think it's a problem when the lacquer was applied at MG factory. I will go and get an independent report on these problem areas from a paint specialist and submit it MG.

 

[Lovemyev]

When we went to the dealer with first problem the lacquer on the rear offside door was peeling, they said it was stone chip. Now have more 2 more problems with lacquer peeling on bonnet in two different locations. I can't see this being due to stone chipping, I have a stone chips on front edge of bonnet and the paint hasn't peeled from that, I definitely think it's a problem when the lacquer was applied at MG factory. I will go and get an independent report on these problem areas from a paint specialist and submit it MG.

Sounds like the whole car is affected unfortunately.
I personally think the stone chip excuse is incorrect and very thin.
I think your independent report will concur.
The dealer fully understands the implication of the course of rectification required here to fix the problem and is avoiding the issue.
The car should be covered under the paint warranty for something THIS serious and if it continues to get worse ( and it will ) you will have a car that is going to have a very low market value at the time of sale.
Is the car on a lease by any chance ?.
If so, the they maybe interested in getting this sorted !.

 

[Roldorf]

Is this just a problem on Red cars or do the other colours also have problems.
Red paint used to be a problem on cars in the 70's and 80's with the paint peeling and fading.

 

[Lovemyev]

Is this just a problem on Red cars or do the other colours also have problems.
Red paint used to be a problem on cars in the 70's and 80's with the paint peeling and fading.

I don't think it is directly related to the colour red TBH.
I do remember Vauxhall's having terrible issues with their red coloured cars fading badly back then.
That is why you see so many pink coloured GPO van's in the U.K. .
Back then it tended to be a cellulose single stage gloss paint system.
The fading was caused by pigment in the paint that had problems with UV rays that caused the fading.
Other manufacturers never appeared to have this problem with solid coloured rad cars though.

 

[N2STY]

Red paint has been a problem over the years but I think this is water-based undercoat with solvent top coat may be applied when base coat was too wet? And sealed some moisture in?

The pink GPO vans had solid colour of paint and polished up really nice red but all your cloths turned pink lol I think that was more to do with oxidation

 

[Lovemyev]

Yep - some of the earlier Vauxhall models like the Nova and then the Corsa A suffered badly from paint oxidation on that cellulose paint system that caused them too fade into a pink / white colour.
You could bring it back with a good cutting compound a machine polisher and then try and seal it the shine with a good quality wax, but if you turned your back on it, it would start to oxidise again !.
I remember my nephew buying his first car, which was a Nova in red from an older gentleman who had covered very little miles and decided not to drive anymore.
The car was brilliant condition, but the paintwork was almost white in colour !.
Two full weekends and a LOT of hard work and the car was red once again.
The amount of oxidised paint that came from that car was crazy.
But because it was his first car and his pride and joy, he washed and polished it every weekend.
It was almost the only way to hold its brilliant red colour scheme.
The ceramic coating they use today, would have been a big advantage back then.

 

[Cocijo]

I’m very surprised that MG have said stone chips.
Obviously it’s hard from just pics, but there’s no impact damage is there? and if there was it wouldn’t make the lacquer lift like this.
This looks like either a faulty application process or materials issue.
I mentioned before that it really is worth as a first step checking paint depths to see if the car has had any local paintwork completed before going any further.
If the car hasn’t had post-factory paintwork done then I really would have hoped that MG would not have challenged this with what looks like a silly argument and supported the customer to get it rectified.
I guess going forward the issue will be the extent of what needs to be done. If the issue is not isolated to just a couple of panels, which I can’t see being the case, then a full prepare and repaint with a complete trim remove/refit could be needed.

 

[MG Paint]

The flaking is on different panels offside rear door & bonnet. Took some more advice from a reputable body repair shop today they advised to get an independent report from AA or RAC. Then submit report to MG . I will also submit complaint to the Motor Ombudsman should MG not deal with this problem.

 

[Cocijo]

The flaking is on different panels offside rear door & bonnet. Took some more advice from a reputable body repair shop today they advised to get an independent report from AA or RAC. Then submit report to MG . I will also submit complaint to the Motor Ombudsman should MG not deal with this problem.

Those panels may have been repaired post-manufacturing - needs checking. Good luck.