MG ZS EV UK owners poll: How satisfied are you with MG overall?

[Stuart Wright]

I want to get a UK MG ZS EV owners-only snapshot of overall satisfaction with MG, based on the whole experience:

• The car itself (build quality, reliability, software and updates) - largely SAIC (China)
• MG UK (customer support, parts and warranty handling where applicable)
• Your dealer(s) (sales experience, delivery issues, service department, warranty work and communication)

Please vote for the ONE option that best reflects your overall experience so far.

How to choose an option:

• Very satisfied / Satisfied: You would happily buy MG again based on your experience
• Neutral: Some positives and negatives, but it averages out
• Dissatisfied / Very dissatisfied: Issues or poor support have left you unhappy with the brand

If you want to add context, please reply with:

• Model year and trim
• Rough mileage
• Main issues (if any)
• Whether problems were resolved and by who (SAIC/software, MG UK, or dealer)

This is not about one-off niggles - it’s about overall brand satisfaction based on the combined ownership and support experience.

 

[Nicko]

Trophy LR connect. In the three and half years of ownership I did not have any issues and the milage is approx 13k. The wife has it now and loves it as I bought an S5 without a test drive because I thought the ZS was a brilliant car and the price of less than 24k for the S5 was a no brainer. The S5 is also a fantastic car and better than the ZS. Win win in my opinion.

 

[Eclectic]

Trophy LR, 39 months old, 23k miles. Dealership I bought from was closed within a year - not big enough for MG. Subsequent dealers were not really interested in updates, only servicing.
The HV battery locked out when the car was not 3 years old, due to internal module failure, and the vehicle was at a dealers for three months before it was repaired. MG UK were very unhelpful, put everything back onto the dealer, who were themselves indifferent to how long it was taking to source a technician to repair the battery. No courtesy car for the whole period that the vehicle was off the road.
I love the car, but MG UK and the lack of dealer support means that I won't be buying another one.