New Owner - Passenger Doors Not Opening From Inside on MG5 Facelift – Normal or Fault?

[Frazer]

No - Manufacturers offer warranties under the conditions that their service schedules are adhered to by the owners.
MG’s are not equipped with an onboard system to alert owners when the services are due ( unlike VAG & BMW etc ).
Instead they have a “next service” due screen in the head unit of the car.
But it the main, it’s down to the owner to ensure it gets done on time.
The problem with having gaps in the service history, is that you are asking to have a warranty claim rejected unfortunately.
The dealer is not claiming costs from MG the funds go straight into the till at the dealers.
Therefore retaining any receipts / paperwork for service work is absolutely vital.
Especially if you are using different MG dealers in different locations.
Back tracing paperwork then, can be a nightmare.
When we traded in our ZS EV - I photo copied all of the service history receipts ( with our address / payment details etc blanked out ) and I handed the pack to the dealer, ready for the new owner.
This was important, because two of receipts were from a MG dealer who has now closed down.
Lease companies tend use local garages that is close to the location of the driver.
Not main agents, in order to save money.
A family member has a loverly SUV Merc on a lease, all of the service work has been carried out by a close by local garage.
The main Merc dealership is actually closer than the local garage he has been instructed to use by the lease company.
This is cost related of course !.
The last service he had was done while he waited.
Time taken 20 minutes.

Thanks, I see what you’re saying. When I part-exchanged mine on Wednesday, I passed all the paperwork and full history over to the branch. I think I’m just a bit behind the times, when they told me there was no physical logbook because it was tracked digitally by the dealer, I just assumed I'd walk into MG and everything would be on their system.

I have a friend with a Tusker lease whose service history is tracked entirely on their internal systems, and he is able to get a full printout, they itemise all the internvals and I'm fairly sure it’s a lease requirement for the driver to keep on top of the servicing, as it’s included within the monthly fee.

My plan now is to call Tusker on Monday, explain the situation, and see if I can get a PDF printout of the cars history. If I can take that back to MG, they’ve said they’ll honor the warranty repair on the latches and I'll sleep better knowing my warrant isn't voided. I’m just not sure what 'Plan B' is if Tusker can't provide it.