New Owner - Passenger Doors Not Opening From Inside on MG5 Facelift – Normal or Fault?

[Frazer]

Just be mindful that the service intervals are based on time or distance, which ever arrives first !.
So if you are a low milage user case, then the time factor is more important here.
So you will be submitting the car for its annual service before you hit the distance.
It’s vice versa if you are a high milage user.
There should be a due date as well.

Feels like something will catch me out but we'll see, I might get lucky and it's all bang on.

 

[Frazer]

Quick update: I couldn’t get much out of Tusker other than a 12v battery inspection, so, it looks like I won’t be able to trace the full service history, if it has any.

I spoke to MG directly, and they confirmed that while my warranty is technically valid, any issues deemed to be caused by a lack of servicing might not be covered, but overall they gave an indication that their warranty is different to most manufacturers and doesn't necessarily need the service history.

I contacted Luscombe MG. They suggested "getting the record back on track" by performing the 2nd-year service now as it's still there about due (and this covers the Year 1 checks anyway) and fixing the door latches under warranty at the same time. They quoted £288 for the service, feels a bit steep, but it seems like the best way to get everything documented and establish a relationship with a dealer for future repairs.

After this for year 3 service onwards, I'm considering whether is worth getting an official MG service plan which seems cheaper then Luscombes own, or go independent to save more, if there are independents who can keep MGS system updated? Not sure, what most people go for.

So not the best outcome but also not the end of the world with the warranty still being valid unless deemed the issue is due to not servicing the car.

 

[Lovemyev]

Quick update: I couldn’t get much out of Tusker other than a 12v battery inspection, so, it looks like I won’t be able to trace the full service history, if it has any.

I spoke to MG directly, and they confirmed that while my warranty is technically valid, any issues deemed to be caused by a lack of servicing might not be covered, but overall they gave an indication that their warranty is different to most manufacturers and doesn't necessarily need the service history.

I contacted Luscombe MG. They suggested "getting the record back on track" by performing the 2nd-year service now as it's still there about due (and this covers the Year 1 checks anyway) and fixing the door latches under warranty at the same time. They quoted £288 for the service, feels a bit steep, but it seems like the best way to get everything documented and establish a relationship with a dealer for future repairs.

After this for year 3 service onwards, I'm considering whether is worth getting an official MG service plan which seems cheaper then Luscombes own, or go independent to save more, if there are independents who can keep MGS system updated? Not sure, what most people go for.

So not the best outcome but also not the end of the world with the warranty still being valid unless deemed the issue is due to not servicing the car.

I have to say that MG’s answer is a bit vague and not convincing or conclusive, wide open to interpretation tbh.
I do agree that the items on the 1st service, will be covered again on the 2nd service.
But the 2nd service includes a cabin filter which makes up a good bit of the cost.
Is it worth having it done ?.
Well although it does not plug the gap in the service record strictly, I think you can be 100% sure if the 2nd year service gets missed, you have little chance of successfully making a warranty claim in the future.
Should you go to an EV independent for subsequent services ?.
These are likely to be more cost effective on the face of things, but you have to consider that they do not have access to any MG updates and you will not have the use of the MG Assistance full recovery service.
This has to be factored into your decision.

 

[walter]

Quick update: I couldn’t get much out of Tusker other than a 12v battery inspection, so, it looks like I won’t be able to trace the full service history, if it has any.

I spoke to MG directly, and they confirmed that while my warranty is technically valid, any issues deemed to be caused by a lack of servicing might not be covered, but overall they gave an indication that their warranty is different to most manufacturers and doesn't necessarily need the service history.

I contacted Luscombe MG. They suggested "getting the record back on track" by performing the 2nd-year service now as it's still there about due (and this covers the Year 1 checks anyway) and fixing the door latches under warranty at the same time. They quoted £288 for the service, feels a bit steep, but it seems like the best way to get everything documented and establish a relationship with a dealer for future repairs.

After this for year 3 service onwards, I'm considering whether is worth getting an official MG service plan which seems cheaper then Luscombes own, or go independent to save more, if there are independents who can keep MGS system updated? Not sure, what most people go for.

So not the best outcome but also not the end of the world with the warranty still being valid unless deemed the issue is due to not servicing the car.

I bought a new MG5 in November 2024 from Luscombe leeds and bought a 3 year service plan with a m-o-t at 3 years for £352

 

[Frazer]

I have to say that MG’s answer is a bit vague and not convincing or conclusive, wide open to interpretation tbh.
I do agree that the items on the 1st service, will be covered again on the 2nd service.
But the 2nd service includes a cabin filter which makes up a good bit of the cost.
Is it worth having it done ?.
Well although it does not plug the gap in the service record strictly, I think you can be 100% sure if the 2nd year service gets missed, you have little chance of successfully making a warranty claim in the future.
Should you go to an EV independent for subsequent services ?.
These are likely to be more cost effective on the face of things, but you have to consider that they do not have access to any MG updates and you will not have the use of the MG Assistance full recovery service.
This has to be factored into your decision.

Yeah that's what I thought, they specifically said the below :

"Normally missing a service would invalidate the warranty on other brands however with MG your warranty is still valid. However, if an issue occurs and its deemed to be something related to the servicing of your vehicle it may not be covered but this will be investigated thoroughly." A bit vague as you say and if it came down to a more expensive warranty claim, I'm sure they'd probably find a way to link the issue to the missed service, but perhaps for smaller stuff like the door locks, they cover it.

I've booked the 2nd service / warranty check in, a week from Monday. Then for the next one, I'll probably take MG's servicing plan to keep the record in tack from this point, seams reasonable, if not as cheap as an independent.

A quick further question I have :- I topped the battery up to 90% today, and after the car was giving a 174 miles range, where as I'd expect to get around 211 miles at 90%. Is that because the car is predicting the range, from the way it's been previously driven, or factoring in the cold, or other variables. I wouldn't have thought there would be much battery degration yet, with 2.5 years and 20k miles. Just thought at 90% I'd be getting more around 200+miles. Hopefully nothing to be concerned about, and hopipng to make it from Leeds to Birmingham tomorrow morning on this charge.

 

[Frazer]

I bought a new MG5 in November 2024 from Luscombe leeds and bought a 3 year service plan with a m-o-t at 3 years for £352

Sounds like you got a good deal there, maybe they did this as you were buying the car from new.

 

[kevin ellard]

A quick further question I have :- I topped the battery up to 90% today, and after the car was giving a 174 miles range, where as I'd expect to get around 211 miles at 90%. Is that because the car is predicting the range, from the way it's been previously driven, or factoring in the cold, or other variables. I wouldn't have thought there would be much battery degration yet, with 2.5 years and 20k miles. Just thought at 90% I'd be getting more around 200+miles. Hopefully nothing to be concerned about, and hopipng to make it from Leeds to Birmingham tomorrow morning on this charge.

I don't know how many miles it is but it 's the recent driving that it uses. So it one day you might drive home when it's really cold and you'd battled into a fierce headwind. The next morning it would show a much reduced range. Also, the Trophy seems more affected by temperature than some of the older MG5s. I do a fairly regular 160 mile round trip and in winter I have to drive a fair bit slower just to make sure I get home without charging.

 

[Frazer]

I don't know how many miles it is but it 's the recent driving that it uses. So it one day you might drive home when it's really cold and you'd battled into a fierce headwind. The next morning it would show a much reduced range. Also, the Trophy seems more affected by temperature than some of the older MG5s. I do a fairly regular 160 mile round trip and in winter I have to drive a fair bit slower just to make sure I get home without charging.

The journey's about 110 miles I think, then I can leave it on a 22kW charger at the park and do the return leg back later. I'll probably drive at 60 most of the way just to be safe as it'll be my first long drive. I only bought the car up a week ago, so it might be judging my driving range on the basis of the last owner who did 25k miles.

 

[Dino]

A quick further question I have :- I topped the battery up to 90% today, and after the car was giving a 174 miles range, where as I'd expect to get around 211 miles at 90%. Is that because the car is predicting the range, from the way it's been previously driven, or factoring in the cold, or other variables. I wouldn't have thought there would be much battery degration yet, with 2.5 years and 20k miles. Just thought at 90% I'd be getting more around 200+miles. Hopefully nothing to be concerned about, and hopipng to make it from Leeds to Birmingham tomorrow morning on this charge.

Yes, the predicted range on the GOM is based on the recent driving style, weather, having the heating and other electrical draws on. With my heavy right foot I get about 180 miles to a full charge, so 174 at 90% isn’t terrible.
If you reset the trip logs it will go back to the full estimated range and then base things off your driving

 

[Lovemyev]

Yeah that's what I thought, they specifically said the below :

"Normally missing a service would invalidate the warranty on other brands however with MG your warranty is still valid. However, if an issue occurs and its deemed to be something related to the servicing of your vehicle it may not be covered but this will be investigated thoroughly." A bit vague as you say and if it came down to a more expensive warranty claim, I'm sure they'd probably find a way to link the issue to the missed service, but perhaps for smaller stuff like the door locks, they cover it.

I've booked the 2nd service / warranty check in, a week from Monday. Then for the next one, I'll probably take MG's servicing plan to keep the record in tack from this point, seams reasonable, if not as cheap as an independent.

A quick further question I have :- I topped the battery up to 90% today, and after the car was giving a 174 miles range, where as I'd expect to get around 211 miles at 90%. Is that because the car is predicting the range, from the way it's been previously driven, or factoring in the cold, or other variables. I wouldn't have thought there would be much battery degration yet, with 2.5 years and 20k miles. Just thought at 90% I'd be getting more around 200+miles. Hopefully nothing to be concerned about, and hopipng to make it from Leeds to Birmingham tomorrow morning on this charge.

Here is a quick indication to see if you have any traction battery degradation.
Before you charge to 80%.
Rest your the trips.
With everything turned OFF.
You should have a predicted range of about 211 - 212 of range.