What problem are you having?I am quite disappoint with Octopus who will not help me in sort out the problems with Ohme charger. Ohme is also no help too. Where I turn to next is anybody guest.
Are they saying the Ohme is already linked to an account?The company who install the Ohme charger saying the charger is owned by someone else? Therefore can not link it into the Octopus overnight rate, 7.5 kwh for six hours. They have found Ohme company is impossible to connect with. So what I do next, change the meter may be and who will pay for that to?
They wont be able to, the sign up process requires a test charge to be done under Octopus control, the MG isn't compatible so the charger has to be one on the list which the Ohme is but they need to be able to access the Ohme charger to set schedules etc, the OP stattes it's linked to a.n.other account, until thats sorted Octopus wont be able to progress his order.Sounds like you signed up with intelligent octopus. It will still give you x hours cheap rate overnight, if you have a newer mg use the in car timer to make use of that whilst you get the ohme issue resolved.
Your meter wasnt used for a year? do you mean your wallbox (charger)?The meter was a brand new unit install a year ago but never used for the first year, as I was using free charging from Tesco and Iidl.
Octopus clearly state the requirements for Octopus Intelligent during the transfer, you can even check compatibility online before making a move. Either the car or the wallbox need to be compatible, MG wont release their API so Octopus cant do anything with the car due to circumstances beyond their control. I feel youre being a little unjust to Octopus here.As they charge now I decided to take up Octopus overnight offer. Who have been no help as MG is not listed on there system, which they fail to inform me before joining the company.
You need to get them back to register your wallbox correctly.The company whom install is a well know registered local and did supply a Certificate of Compliance for the work. But have found the meter is not registered to me.
Thats a good shout too, keep us updated.I shall be back on to the installer company tomorrow. I have sent an email to Ohme, to check out the serial number if is a new unit to.
Thankyou, it makes more sense and the OP may get more help.New thread split off from the thread about Octoplus.
I am quite disappoint with Octopus who will not help me in sort out the problems with Ohme charger. Ohme is also no help too. Where I turn to next is anybody guest.
totally agree. The admin on this group really know their stuff and have been able to answer all of my questions. It is all so easy now.Join this FB Group, excellent advice and the must read section will probably sort you out
I see quoted below that Octopus give you a compatibility check on their site. I tried that link less than an hour ago but didn't manage to find out anything except they know have over 280 cars compatible.I am quite disappoint with Octopus who will not help me in sort out the problems with Ohme charger. Ohme is also no help too. Where I turn to next is anybody guest.