Public Charging - Very very slow!

JordPHEV

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Hi All!
I have just purchased a new HS PHEV and I love it.
I have been using the granny charger for home charging which has been reliable.

I have tried 3 times (on 2 separate chargers) to use public charging, however I am finding that the lock for the charging cable continues to make a locking sound. The charger then says that charging has started.
However charging will charge barely start, as the picture shows.

2x charges have been on Pod-Point
1x charge on Genie-Point
All charges on granny charger have worked OK.

Has anyone seen this before? Is this something I’m potentially doing wrong?

Thanks for reading! 🙂
 

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JordPHEV

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Something I forgot to mention is that the charging automatically stops after 5 minutes on the public charging (that I’ve tried so far)
 

JavaDaHat

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That is very odd. I just had my first trip to the public charger and the first one I tried showed that it's charging on the driver's display but no ETA came up and it didn't look like it's actually delivering power. But I tried another side of the same charger and it worked like a charm. Could it be that both chargers you tried were faulty? Does your driver's display show that it's charging? Was the car definitely locked after you plugged the cable in? Cause if it works using the granny charger then the car itself should be fine. Another possibility is the cable itself. If you have a dealer around perhaps you could try there and with their cable? The only issues I read about, surrounding HS PHEV charging were related to either faulty port on the car (which this probably isn't) or faulty charge points themselves.
 

Jto

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Hi
on the public charge points you may need to hold the pug to keep the weight of the cable off the plug and car socket until the lock has operate And the charger starts.
On the pod-point are you using your own cable to charge, with this you should not have a problem with that. Pod-point will stop charging if you have not use the app to say you are using that charger after five minute as a lot are free to use.
 

TWbm

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Wild guess ..... when buying my T2 to T2 lead for public charging, I noticed there seem to be leads set up for three phase high power charging, others set up for single phase and some set up for either single or three. I made a point of getting one of the latter.

I've used it succesfully on what are described as 22.1kw chargers, so 3 phase I guess.
 

Alb

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If you use the free Pod Points (at Tesco for example), you have to confirm the charge on the App or it times out after a short period.
 

hermitdave

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The onboard charge is limited to single phase and 3.7kW max.
Stick to AC public chargers. The issue with HS is that the cables need to be powered (observed from granny usage at home) for the car to lock and initiate charging.
Try starting charge on the pod point and then gently push the car end a bit. Car only tries like 3 times before giving up.

I for one and sticking to home charging
 

JordPHEV

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Thank you all for your comments! @hermitdave I will try as you have suggested, in starting the charge first before plugging into the car.
 

EVGeezer

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It is absolutely shocking to hear such stories - if EV's have to become mainstream, this sh*te has to stop, and fast! Imagine if such problems were encountered for ICE cars at gas stations?

EV's are supposed to be at the pinnacle of the technology in transportation, yet this kind of fiasko has not been resolved - well, maybe except by Tesla.........
 

Jto

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Thank you all for your comments! @hermitdave I will try as you have suggested, in starting the charge first before plugging into the car.
You can not start a charge until the car is connected but what happen is single is sent down the cable to the car and when you pug in the charger the car see that and that starts the locking. Try it with the power off and then power on with your granny charger, the char will only lock when the charger is powered up. You can have high power going down cables with nothing on the other end. At public chargers follow the instructions and use the tips I gave in post. It took me some time to work it out and I have used Tesco pod points with no problem using my cable.
 

Jto

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Yes it will only charge at the 3.3kw which is the onboard charger
 

biffo

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The HS PHEV has a 14.9 kWh usable battery, time quoted to charge to 100% on a 7kWh charger is 4.5 hours. That only works out at 3.3kW per hour charging speed - which is confusing as I thought it would support 6.6kWh similar to MG EV 🤷‍♂️

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