Software Updates

[SKA]

Mine is due for the 2nd year service Which I have booked for this week. Is software update included? (Cheeky if it isn't)

And is the ZS compatible with the Tesla superchargers? (The opened to public sites ) as I knew there were some problems with MG EV when Tesla first opened up their superchargers to public in the UK.. I am not sure if I am on the latest firmware, and if an updated firmware is all I need in order to use the Tesla superchargers.

Thanks all.

 

[DB Go Rex]

Yes it is compatible.

Some cars don't work though if they haven't got the fix.

Don't make it about software updates.

Test the car at a Tesla Supercharger, and if it doesn't work, report the fault to the dealer and ask them to fix it.

The car should work at ALL rapid chargers, let's not allow MG to make this about paid-for "upgrades".

 

[SKA]

So is an update a chargeable service ? If the car is in for a service already
?

 

[Gadget Geek]

So is an update a chargeable service ? If the car is in for a service already
?

If the car is in anyway for a service, then no, it is not chargeable because you are alredy paying for their time.

 

[TonyP]

I have found that I need to tell my dealer which specific hardware modules need to be updated. They then can click on each module to download the relevant update. If they just plug it in without interrogating specific modules then you will probably not receive all the updates that are potentially available. MG provides no details to the dealer as to what updates are available!

 

[DBedford]

You may be charged for non-safety or 'cosmetic' updates. As Miles has told us, an update can take up to 15 minutes to install, and one at time the costs can soon mount.

 

[DB Go Rex]

I have found that I need to tell my dealer which specific hardware modules need to be updated. They then can click on each module to download the relevant update. If they just plug it in without interrogating specific modules then you will probably not receive all the updates that are potentially available. MG provides no details to the dealer as to what updates are available!

That's madness.

And why would they trust you to know this over them?

The OP needs to be careful here.

If they genuinely have an issue with the Tesla charging, it needs reporting as a fault and fixing as a fault under warranty.

Talk of updates with the dealer will potentially lead you down the path to being charged for them.

 

[TonyP]

During the last podcast Miles Roberts confirmed that he had spoken to MG UK and stated that the Tesla update will no longer be charged for and it has been deemed a fault with the car. He also confirmed that the dealers do not what updates are available or what the updates do as there is no change log provided with respect to version numbers. The dealer simply plugs the car in and the car does it's thing.

 

[DB Go Rex]

During the last podcast Miles Roberts confirmed that he had spoken to MG UK and stated that the Tesla update will no longer be charged for and it has been deemed a fault with the car. He also confirmed that the dealers do not what updates are available or what the updates do as there is no change log provided with respect to version numbers. The dealer simply plugs the car in and the car does it's thing.

Which is what they should have been doing to start with...which begs the question if they are calling it "the Tesla update" and yet not providing a change log, how are they supposed to know which one they aren't charging for?

 

[TonyP]

Exactly! Currently there should be no chargeable updates for the facelift model.

 

[CoolDudePT]

@Miles Roberts CG ia there some kind of internal, European memo from MG you can point to? I’m from Portugal and I don’t think it’ll fly if I tell them “yeah they’re doing this in the uk”??

 

[Roldorf]

Updates are updates. The technician plugs in the car and the car updates the software modules. The technicians have no idea or in fact interest in which modules are updated, they connect the car start the update process and do something else until its finished, similar in the way you update your laptop or phone.

 

[CoolDudePT]

Updates are updates. The technician plugs in the car and the car updates the software modules. The technicians have no idea or in fact interest in which modules are updated, they connect the car start the update process and do something else until its finished, similar in the way you update your laptop or phone.

Is that by actual, first hand experience?
BTW I can see what gets updated in my laptop and phone (firmware, system, drivers, apps, you name it).

 

[Roldorf]

Yes. But in most cases you can't do anything about what modules get updated.

 

[CoolDudePT]

Yes. But in most cases you can't do anything about what modules get updated.

(Getting waaay off topic but I’ll bite) what? You can have manual updates both on your computer and phone. My computer does not update anything without me clicking on said updates be it apps, OS or firmware. On my phone I have auto updates for apps but system is manual update only. So I can and do something about what gets updated on both.

Back to cars. Your story goes against all posts stating otherwise - that MG updates are a PITA for the mechanics and very much a manual process. Where does your information come from?

 

[DB Go Rex]

Updates are updates. The technician plugs in the car and the car updates the software modules. The technicians have no idea or in fact interest in which modules are updated, they connect the car start the update process and do something else until its finished, similar in the way you update your laptop or phone.

I'm guessing there's more control (and as a result a little complexity) than updating your phone.

No doubt the service software allows the technician to view version numbers and apply specific versions incase rollbacks needs to be done etc.

I had a dumbed down 3rd party diagnostic software and updater with a VAG car that allowed this, and no doubt the official version was more comprehensive.

 

[Runnerarne]

In Norway we have been told that the Mk1, 2019-2021, wont be able to charge on Tesla chargers. But maybee we can on the new 250 kW chargers?

 

[Roldorf]

OK here I go. I have an Apple tablet. I am notified that there is a system update. When I start the update there is no choice about what gets updated. I have an Android phone, there is a system update, again there is no choice about which system modules get updated it just does it. I have a Microsoft laptop there is a system update again it just does it. We are not talking about individual app updates which I can choose to update or not. You may not like the way the system works after the update (Windows 11), but that's just tough you have to live with it.
If you have an android phone or a Microsoft computer then you have no choice on whether to install the system update or not.

 

[Susanna]

I am sure that in a podcast some time ago, Miles Roberts said that MG technicians needed to identify specific modules individually to update them? There were 5 mentioned, which I listed on the form when I had my ZS serviced. I have no idea whether they were all done as requested - the V2L works with the car switched off and locked, so I know that module was definitely updated. The servicing dealership didn’t provide a lot of information, and in fact had to be ‘nudged’ numerous times to register for a further years MG AA cover.

 

[chowbenter]

I have found that I need to tell my dealer which specific hardware modules need to be updated. They then can click on each module to download the relevant update. If they just plug it in without interrogating specific modules then you will probably not receive all the updates that are potentially available. MG provides no details to the dealer as to what updates are available!

My 2020 Gen 1 ZS EV never got a software update in three years, I asked at the time of each annual service if there are any software updates for it & the answer was always, if it needs them it will get them. When I collected the car they said no software updates were done.
When I sold the car it still had the same software it had when it left the factory, Still on 455V, still wouldn't charge unless the doors were locked etc. I never used it on public rapid chargers or Tesla SC's so it was unknown if it worked on them.