Trophy 2022 wont publicly charge

[Marius]

Hey folks, bit of an odd question but I’m having a problem using public chargers. I’ve never needed to so far but I’m planning a longer journey (tomorrow if I can get this issue solved.)

The car just won’t accept charge, I arrive at the pod, plug in the cable, confirm the charge and it then says it’s charging, only the car isn’t! It says connected but no charge is coming, at this point most pods I’ve tried say the charging has failed and I have to try again.

I must have tried 7 chargers today and had no joy. I’ve tried paying via contactless and apps, I’m even down £10 now cause I put it onto pod point!

Luckily it’s not a fault because it’s happily charging now we’re back home (hopefully not a fault anyway)

Any ideas what I’m doing wrong?

Should also say that someone came to one of the pods I was using and managed to get charge after I gave up!

 

[rpannell]

I assume you are referring to CCS rapid charging? Any chance you have schedule charging set? If so, the car will only charge during the selected times of the scheduled charge.

 

[Marius]

CCS that’s right, but no unfortunately I’ve got no scheduling set. I spent all day trying to get a charge from a public point and as soon as I get home plug in at the wall and it works perfectly.

 

[Jomarkh]

Does it connect ok on a fast 7kWh destination EVSE or just your home one?
What Rapid charger networks have you tried?

 

[N2STY]

Have you tried other brands like instvolt I find them the easiest

 

[N2STY]

Have you checked there's nothing fouling the two big pins ?

 

[Marius]

Does it connect ok on a fast 7kWh destination EVSE or just your home one?
What Rapid charger networks have you tried?

Yes same issue on two different 7kwh chargers

 

[N2STY]

Getting a bit confused now are you have problems with podpoint 7kw or 50kw+?
Are you switching car off?

 

[Gadget Geek]

Were you using Type 2 or CCS?

 

[REDLeader]

Did you lock car

 

[N2STY]

Did you lock car

I never had to lock to start charge?

 

[Jomarkh]

Yes same issue on two different 7kwh chargers

So not rapid CCS DC chargers then. What networks?

 

[Marius]

Getting a bit confused now are you have problems with podpoint 7kw or 50kw+?
Are you switching car off?

The goal is to get 50kw but I also couldn’t get a couple of 7kw working either.
Hmm I can’t remember if I switched it off, does that matter? I don’t think I switch the car off before I charge at home.

View attachment 13436
Were you using Type 2 or CCS?

CCS

 

[N2STY]

It matters to start CCS charging manual say switch off for at least 10 seconds before starting rapid charge after it is charging you can press brake and start button so you can use heater and entertainment

 

[N2STY]

What was your battery level when you tried CCS needs to be under 80% as some stop at 80%

 

[Marius]

What was your battery level when you tried CCS needs to be under 80% as some stop at 80%

ok! Couple of things I have to try tomorrow morning then. I couldn't swear it was 80% on one of the first tries but it definitely was by the end of my attempts! The switch off is probably the biggest thing I may not have done. I guess I was treating it like an xbox controller or something! but of course you can't fill up with the engine on.
Hopefully that's all it was and nothing I've damaged.

 

[Ruislip Resident]

I have also had this. I've only used a paid public charger twice. I realised I wasn't following the instructions exactly as it said. I was plugging it in my cars charge socket / port, then confirming, and then trying to get the charge going. Doing this would not work. I realised I needed to confirm the payment set up, then plug the charger into the car charging port, then start the charging. Doing this made it work.

 

[Marius]

Turned out switching the car off was my issue! I hadn’t done that. Feel proper dumb haha

 

[TheArcher]

Turned out switching the car off was my issue! I hadn’t done that. Feel proper dumb haha

Don't feel dumb, I bet I'll get caught out with that one!

 

[Kithmo]

Make sure the car is charging before you confirm the charge. you can't confirm a charge that hasn't started.