Unbinding my Secondhand ZS EV

[McLaren EV]

Hi folks. First time poster. I have an ZS EV in Australia that I bought recently secondhand. I'm trying to bind the vehicle via the MG iSmart App, but it keeps telling me the car is already bound - to the previous owner. I have no idea who that person is. Can I force it to unbind somehow so that I can connect my phone to the car? Thanks in advance for all help offered.

 

[mystreet]

Hi folks. First time poster. I have an ZS EV in Australia that I bought recently secondhand. I'm trying to bind the vehicle via the MG iSmart App, but it keeps telling me the car is already bound - to the previous owner. I have no idea who that person is. Can I force it to unbind somehow so that I can connect my phone to the car? Thanks in advance for all help offered.

Have a look at this post.

Post in thread 'Unbinding App from previous owner - Painful MG customer service but happy ending'

Aug 12, 2022

This “un-binding” issue use has been a problem for a few facelift owners on the forum.
I remember one person who purchased a X Demo model having this same issue.
It turned out, that somebody who had taken a test drive in the car, thought it was a good idea to bind his own phone to the car !.
Miles Roberts ( Chorley Group ) was able to contact MG Tech Team and get it un-locked from that persons phone.
Some salesmen / ladies had there phones locked into the Demo cars also.
A lot easier to get these cars unlocked !.

• Lovemyev

 

[MG Clive]

Here in the UK, we usually have to contact MG with proof of ownership, I'd suggest going to your MG website and using the 'Contact Us' form at the bottom of the screen, or try the 'Chat' option.