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Have owned MG ZS trophy long range for 8 months you can’t fault the car for short journeys but due to family circumstances was using the car for 400 miles round trip, the nightmare began, waiting for chargers at service stations, IT issues not accepti I Have owned a MG ZS trophy for 8 months...

I have Zappi, Solar Panels and 9kWh of batteries, I’m contracted to Octopus intelligent go tariff my issues when I plug in my EV for charging on a sunny day Octopus sets the charging schedule overriding my surplus energy from my solar panels, it then downloads from the grid, as anyone have the...

RAC arrived with flatbed lorry to recover my EV Trophy, RAC guy tried to release the auto hand-break with no joy and then the car burst into life and was able to drive the car onto the lorry, not sure what’s going on and hopefully the dealership will sort it out, problem being they are unable...

Unfortunately no, the RAC guy said o it’s an EV will have to be recovered and taken to the dealership

Have a MG ZS Trophy long range, three months old less than 500 miles, car will not engage forward or reverse drive. Alarm warning high voltage battery fault, car is charged to 78% RAC unable to resolve due to numerous faults on his plug in computer, the car has to be picked up on a flatbed...

I was misled by the dealership, two sockets in front of the drive selecter Apple CarPlay clearly marked on the right by tv monitor logo, use lighting sync cable usb to Apple phone, plug and play £9.99 Argos worked for me

After many emails to MG head office they finally agreed to unbind the car, I was asked for the Vin number prof of ownership, the unbind was done over the internet via the cars SIM card. Please to advise after logging on to my original email and password it worked, the app has just been updated...

MG Unbinded my Trophy, I deleted the app reinstalled it with my original email and password, like you all is working now, I just wonder if MG has updated the software in the App, as my car was unbinded remotely, just pleased all is now back to normal !!

All functions work on the App now the car has been unbinded by MG, apart from the map functions, identifies charging stations in China and the rest of the functions no data message, I’m ok with that part of the app as I use Waze for navigation and charging stations.

MG Services Garry Smart has been a great help in sorting out the ISMART App on my MG ZS Trophy, finally he organised my car to be Unbinded . All is now working apart from the smart key entry from the mobile, I can live with that. It’s been a very frustrating 4 weeks.

Story so far with MG Gary, if the password is incorrect can I change it via the ISmart App as I have created a new password and email address trying to bind with the car over the last four weeks. Will I get notification when the car has been unbinded ? Not sure when to attempt to bind with the...

This is the second reply email regarding the ISMART app not working from MG Head office, all rather patronising , unprofessional and not at all helpful, from Garry Smart MG head office email address gary.smart@mg,co.uk And Dear Clive Please visit the app store again, and look for updates to...

I posted a reply from MG regarding this app failure unfortunately blaming a third party contractor and to be honest it’s not a priority to MG to fix, I will chase them next week for an update. I think we all share the same issues with this app and hopefully the more MG owners that chase this App...

Thank you I have tried this but it won’t reconcile my password to the mobile, also I have to chose the switch account icon on the car to display the barcode to bind the phone, I have had so many attempts now I think the whole process is corrupt. To be fair it was all working fine before the...

New ISMART update to day unfortunately has no affect still unable to log on, same message log on successful on then iPhone app asking to bind again. I have deleted my account created new account with new email address, has made no difference still unable to connect to car

after many days of frustration with this app will wait until the new year, I’m a iPhone user but you have to ask it all worked before the upgrade, sod it getting the gin out

No problem, good to know MG are aware of the problem, but I do feel it’s not important to them, to be fair really pleased with the car’s performance even though the battery range been reduced by 30%

Good afternoon Reply I received from MG help desk regarding the ISMART app MG EV and others We are aware of a fault with the app at this time. It has been reported to the app provider and we are hoping for a quick resolution within the next few weeks (delayed due to holiday season). I am...

I have emailed MG hopefully will advise on what to do , to be honest the standard of the App is very poor and definitely not user friendly, let’s hope MG are aware of the issues and will resolve soonest

i have tried your resolution unfortunately with no luck, my situation is I have updated the app yesterday all the settings disappeared from the app, I have changed the email address and password but the mobile number is registered to the app, All works until you try to bind the phone to the car...