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I had this problem and the cause in my case was the installation. The electrician had left out an item. I think it is called a C-clamp. I found Zappi/myengergi customer support very helpful in working out what was wrong.

I rated Octopus customer service five out of five before getting solar panels and a Tesla battery. Perhaps the drop in service is due to lack of training or the impact of octopus taking over customers from failed companies?

I look forward to Octopus accepting the MG5 Trophy to the scheme. I asked months ago and it was not on the Octopus list. Checked a few weeks ago and still no joy. Is the model that rare or is it some other reason for the delay? I also have had issues with Zappi. Have never been able to get it...

Please keep me updated on the response to your warranty claim. Good luck with it. In case this isn't obvious to you, try and get them to put in writing anything used to avoid warranty cover. Failing that, send an email with their reasons and ask them to confirm.

Sorry the link is not working. If you want to try again - REVEALED: UK’s most stolen EVs and how to keep yours safe! - I have checked and this works. From the article - "The study was carried out by car leasing company Leasing Options using Freedom of Information Requests (FOI)"

Sadly the thefts are not limited to more expensive models. From September last year: "The MG5 hasn’t fared much better this year either, with 11 registered thefts this year, making it the third most targeted vehicle this year." The model most frquently stolen in the Nissan Leaf which sells...

I have just read an article in today's The Observer with the headline Gone in 20 seconds: how ‘smart keys’ have fuelled a new wave of car crime . MG models were not mentioned but I see no reason to think they too have not been stolen by thieves able to emulate the electronic codes that open...

Have you switched off air recirculation? You may need to run with fresh air coming in to reduce the humidity in the car. Perhaps what helps me avoid the same problem is parking where the sun, when it appears, can heat up the car and help remove moisture from the interior. I guess there is not...

Has it been correctly wired up? I found I couldn't use all the functions on my Zappi charger as it had not been properly installed. It was missing a "CT clamp". Installer fixed when I alerted them to the Zappi help desk suggestion as to what the problem might be.

I would settle for a rubbish bin handy to the charging points. My priorites would be: Large print / electronic display making clear the costs, whether the charging point is working, and the fines for people using charging bays to park when not charging. Banning providers from requiring...

I don't know if an issue I reported in another thread is relevant. Just inc ase, here goes. I bought cheap mini-flash drives for mp3 tracks as bigger flash drives stick out too much. I found that the system could read these mini-drives and play music from them the first time they were plugged...

Thanks for the replies. It appears that Octopus Intelliegent Go has issues with some makes/models. E.g. The following from November 2023 Kia User Forum. "Octopus are having lots of trouble with Kias and their API, and subsequently rely on the chargers doing the job. I have an Ohme Home Pro...

I applied to Octopus Intelligent Go and was told they could not yet take on my model, a 2023 MG5 Trophy Estate Long Range. It seems strange that other MG owners are reporting being taken on. Are the charging configurations for MG models that different? I am assuming my problem is the model...

Thanks for the replies, which prompted me to check whether I had the correct User Manual. I didn't, I had one created in July 2020. Silly me for downloading the wrong one to my PC, but it's good business practice and a courtesy to customers to make it very clear in the document the date of...

I cannot figure out what this blue button does. Not explained in manual and I have found no information on line? Can anyone help?

Re. 3, usb not being recognised. I changed to another make of mini-thumb drive (Sandisk) and the problem ceased.

Press SRC on steering wheel.

Thanks Maskull. And thanks also for prompt reply. It makes sense not to show lyrics when driving so why have the lyrics option? I was hopig to use when a passenger on long trips as for many songs i am guessing at the words. If MG and the screen maker wish to reduce accidents, why such small...

Hi, I have had a 2023 MG5 Trophy Estate for three weeks. USB tracks that display lyrics on my tablet and PC do not appear on the car's infotaintment screen despite there being an icon for them. Any suggestions? The infotainment system is sparsely covered in the car manual. Does anyone know the...

Hi DSR, Thanks for responding. I haven't seen a "play all" option on the display. It would help if MG provided a manual for the audio options or advised what software the screen uses for audio.