All MG EVs should be recalled because of the charging problems

[thingaby]

Not in my experience, the AA guy knew exactly what to do and said this is a common problem with MG's.
After that unpleasant experienced I have bought an OBD Bluetooth dongle so I can do it myself if it happens again.
AA must be charging MG dealers for their calls and after one year when AA cover lapses the dealers will have to arrange for the fix themselves as cars are still under the warranty.

Agreed. I was being a bit caustic. However, knowing what the problem is and having the tools to fix it seems to be hit and miss. My AA guy tried severe times to clear the fault codes. Elsewhere on the forum someone reported the AA trying 3 different colleagues readers before one of them did the job. BUT YOUR AA patrol made a very important comment when he said 'This is common MG problem' . Surely that is grounds for a concerted push to get MG to sort it out. And I think the dealers should be part of putting pressure on MG on our behalf. A lot of our forum colleagues will not have been struck by the problem. They will be sympathetic and maybe glad their car is ok. I think it is more likely their cars will have the same software as mine and are just one dodgy charger handshake away from being immobilised. Now, you getting an OBD and having the nouse to reset the fault codes is great and very sensible. I will try to do it. But its not what i paid more than £30k for. I don't want a car that leaves me and my wife anxious about whether it will start after the next recharge.

My daughter collected her vehicle at the end of March and this has now happened on 2 occasions both times whilst she was in the car with her 2 year old son.
The first time the vehicle was recovered and returned to dealer where a 'software update' issue was performed to rectify the issue.
The second time - last night again alone with her 2 year old son at Swindon services. Once again vehicle immobilised, The AA said they would be with her in the hour by 20.30 she received a txt saying it would 22.30 hrs as lack or operators in the area. After numerous phone calls the only option available was a taxi home, leaving the vehicle at the services and to "leave the car key on the wheel' to enable collection!!
This is not acceptable on any level.
Has anyone rejected the vehicle following this issue?

That is worrying stuff and no wonder you are thinking about returning the car. The service you got from the AA was totally out of order. I wonder if MG will take it up with them on your behalf? I wonder if your dealer will take it up with MG on your behalf? ..... don't hold your breath.....
Maybe MG UK will pressure SAIC to sort out their dodgy software? None of this will happen. It's a growing market with limited supply in which the customers are at the bottom of a grubby food chain.

 

[Jto]

Out of the MG EV cars sold in the UK you only hear of the of cars where there have been problems on here. how Many cars are working as they should

I have got this Bluetooth OBDII scan tool for Android devices Amazon product ASIN B005NLQAHS but cheaper models might work just as well. I use Car Scanner app on my phone with it and it does the clear error codes command.
With it I can read HV battery SOH, it is 100% after 10k m and mostly fast charging but the result could be skewed by hidden unusable battery capacity.

Hi
I think you are helping many people but not all many be totally understand how to do this or need of any software on the phone. Would you do a short video or a better explanation for every one.

 

[thingaby]

where

I guess my worry is that all MGs seem to work as they should until they meet a dodgy charger that delivers a spike and bricks the car. It's both a charger problem and an MG problem but I think it is MGs duty to us to sell a car that is robust enough to cope with the odd spike and/or user friendly enough to be recoverable by the driver when a spike knocks it over. As it seems that a software patch may be a solution it will not be a big burden financially. MG should front up to the problem and find a solution. They should alert dealers to the issue and tell us customers which cars are effected. It may be limited to early production ZS Trophy/Lux but I think feedback on this forum suggests otherwise. I'm not knocking the car. I like it when it goes which is 99.9% of the time. But the support from MG locally and nationally is very poor in my experience.

 

[Lovemyev]

I do find it a little strange, that Miles reported in one of the pod casts, that MG had sent out a camouflaged facelift model to cover 12,000 driving around the U.K. ( before the official release date ) going from charger to charger, checking on its compatibility ?.
Of course, we don’t know the results of these trials !.
But I would guess the test car would have been running on the earliest software versions myself ????.
It would be extremely interesting to know if they encountered any bricking issues while on route !.

 

[hmadsen]

They used to prioritise a woman on her own, even if they weren't a member, when I was a patrol back in the 80s. Chivalry is lost to commercialism these days.

Not to start a big men vs women war here..

But honestly...Women wants equality, i don't see why this would also apply here.

Cant have it both ways

 

[hmadsen]

I guess my worry is that all MGs seem to work as they should until they meet a dodgy charger that delivers a spike and bricks the car. It's both a charger problem and an MG problem but I think it is MGs duty to us to sell a car that is robust enough to cope with the odd spike and/or user friendly enough to be recoverable by the driver when a spike knocks it over. As it seems that a software patch may be a solution it will not be a big burden financially. MG should front up to the problem and find a solution. They should alert dealers to the issue and tell us customers which cars are effected. It may be limited to early production ZS Trophy/Lux but I think feedback on this forum suggests otherwise. I'm not knocking the car. I like it when it goes which is 99.9% of the time. But the support from MG locally and nationally is very poor in my experience.

If MG's are the only ones with problems with the chargers, i would argue, that this is a MG problem, not a charger problem

 

[biffo]

Not to start a big men vs women war here..

But honestly...Women wants equality, i don't see why this would also apply here.

Cant have it both ways

I suspect you’re confusing equality with vulnerability here. When a man is “equally” likely to be attacked and/or killed when broken down then the recovery services can stop prioritising as you suggest.

 

[sgt4hed]

I haven't contacted the organisations you mention but I will check them out when I get back to GB. Do you think the potential for the car to leave users stranded late at night might be a safety issue?

not a safety issue. Just an inconvenience. Just because it has the potential to leave you stranded late at night does not result in the car having a "safety related problem" that is reserved for things like brakes not working or cruise control not disabling etc etc

 

[N2STY]

Contact your dealer and ask them to apply service bulletin AS-22-025
Updates to
• VCU
• EV
• CCU
• BMS
• TC
To fix dc changing issues especially if you got your car b4 may 22

 

[Striker]

I do find it a little strange, that Miles reported in one of the pod casts, that MG had sent out a camouflaged facelift model to cover 12,000 driving around the U.K. ( before the official release date ) going from charger to charger, checking on its compatibility ?.
Of course, we don’t know the results of these trials !.
But I would guess the test car would have been running on the earliest software versions myself ????.
It would be extremely interesting to know if they encountered any bricking issues while on route !.

I used to develop machine control software, you can test it as much as you like. But I guarantee an operator would find a bug within minutes

If the test drivers weren't disconnecting the chargers in a particular way, then the problem may have been missed

My dealer told me that this problem has been resolved, N2STY has just posted the bulletin AS-22-025

 

[N2STY]

Credit go's to miles I was just passing on info

 

[Y60SAM1969]

Contact your dealer and ask them to apply service bulletin AS-22-025
Updates to
• VCU
• EV
• CCU
• BMS
• TC
To fix dc changing issues especially if you got your car b4 may 22

Thanks for this info, in my daughters case this was already done after being immobilised just 3 weeks after collecting vehicle. Should it keep happening despite the dealer do the update? Doesn't feel one with confidence to continue to drive the car. Appreciate your help

 

[TonyP]

Not rushing out to get the update as the rapid charging issue still does not appear to be resolved from above comments.

 

[N2STY]

Thanks for this info, in my daughters case this was already done after being immobilised just 3 weeks after collecting vehicle. Should it keep happening despite the dealer do the update? Doesn't feel one with confidence to continue to drive the car. Appreciate your help

Can you confirm it was AS-22-025 applied I bleave this is the newest one only brought to our attention today?

 

[thingaby]

Contact your dealer and ask them to apply service bulletin AS-22-025
Updates to
• VCU
• EV
• CCU
• BMS
• TC
To fix dc changing issues especially if you got your car b4 may 22

Absolutely brilliant. Thanks so much.

 

[Quinn Bliss EV]

Contact your dealer and ask them to apply service bulletin AS-22-025
Updates to
• VCU
• EV
• CCU
• BMS
• TC
To fix dc changing issues especially if you got your car b4 may 22

Thank you for posting these details regarding the service bulletin.

I just got off the phone with our MG dealer to arrange our first annual service. When I queried that this software update could be applied during the service, the answer was that it is only for 2022 cars!

Can someone clarify that AS-22-025 can/should be applied to 2021 cars like our MG5?

The car has been plagued by this battery fault issue on rapid chargers. The most recent case left us & kids stranded far way from home.

 

[Jto]

From the last pod cast I believe it’s for the new ZS cars watch the pod cast 30 May

 

[sgt4hed]

Thank you for posting these details regarding the service bulletin.

I just got off the phone with our MG dealer to arrange our first annual service. When I queried that this software update could be applied during the service, the answer was that it is only for 2022 cars!

Can someone clarify that AS-22-025 can/should be applied to 2021 cars like our MG5?

The car has been plagued by this battery fault issue on rapid chargers. The most recent case left us & kids stranded far way from home.

If you are being told this I would assume it is because this particular update is for the MK2 facelift, and as you are at your 1 year service I am assuming you have a MK1

 

[biffo]

Thank you for posting these details regarding the service bulletin.

I just got off the phone with our MG dealer to arrange our first annual service. When I queried that this software update could be applied during the service, the answer was that it is only for 2022 cars!

Can someone clarify that AS-22-025 can/should be applied to 2021 cars like our MG5?

The car has been plagued by this battery fault issue on rapid chargers. The most recent case left us & kids stranded far way from home.

I have a September 2021 MG5LR and had software updates applied last week to improved charging with Rapid Chargers - and it was AS-22-025 I explicitly mentioned when speaking to the Service Manager. At least one other owner of an MG5LR has had these applied too (at the same dealer).

Note sure which dealer you spoke to - but perhaps speak to the service manager at a few others.

 

[sgt4hed]

I have a September 2021 MG5LR and had software updates applied last week to improved charging with Rapid Chargers - and it was AS-22-025 I explicitly mentioned when speaking to the Service Manager. At least one other owner of an MG5LR has had these applied too (at the same dealer).

Note sure which dealer you spoke to - but perhaps speak to the service manager at a few others.

Now how do we know which dealer is telling the truth