Another rant about Macklin Edinburgh West (now Vertu Newbridge)

Finding a reputable dealer with a good verified reputation is key, even if means driving a hundred miles to your appointment and spending a night in B and B and a night out in a new town to find a honest and valued service and opinion. And probably cheaper in the long run.
 
We'll see what Andrew says first, anyway. I was all set to change dealers but the new guy couldn't deal with the door handle replacement (no body shop) so I decided I'd better go back to Macklin's for this one. Right.
 
Just bought a Dacia Spring for the wife from a Vertu. It had less than 200 miles and pre-registered. They had not valeted it and bodged a clean while I was buying it, Then the MD wanted me to cover his back as I had bought a service policy direct with Dacia while I was fuming looking at a dirty car. Horrendous and dodgy organisation.
 
Pretty much all dealers try to upsell at service time - even my dealer tried the old "your rear brake discs and pads need changed" malarky; I just told them "no they don't ... if they DO need changing after only 2 years and less than 9k miles then they were fundamentally faulty at the time of sale".

A few hard braking sessions at speed on a clear road, pop the drive into N and press hard on the brakes should help things along. Likewise doing some heavy braking whilst reversing (which has no regen anyway) will help.
 
If you are looking for a new MG dealer for servicing, we have found Central Garage at Galashiels to be good and friendly. We decided to buy our MG4 there rather than Macklin (which is quite a bit nearer to us in Penicuik) and having heard your tale of woe I am glad we did.
Our only need for anything other than basic servicing and firmware updates was when the external door lock/unlock buttons stopped working. It took a couple of trips because they had to actually verify the fault before they could order the parts. Then they had to outsource the painting because they are not supplied with a top coat and we ended up with white that 'nearly' matched the original MG white. Annoying but we decided it was not worth making them re do it.
Good luck with the brakes. I try to remember to do an 'emergency' stop once in a while in the winter to reduce the corrosion risk. I suspect a lot of EV drivers are unaware that light use of the brake pedal may hardly use the friction brakes. We are lucky that most of our journeys start with a steep down hill with traffic lights at the bottom.
 
It's Central Garage in Gala that I've been talking to about taking over my servicing. He seems honest and genuine. At the time I was looking for my car their web site said they had no MGs in stock. Macklin had Caliban sitting out the back just waiting for me so it was a bit of a no-brainer. But I never trusted them, I always had a bad feeling. Which is why I didn't take their service plan. Then, about a year ago, Central Garage revamped their web site saying they now offered a full range of services for MGs and I thought, looking good.

When I originally spoke to the guy there, he knew which dealer I was fulminating about without being told. But between that conversation and me actually going to book the service, my passenger door button failed. The new handle needs painted and they don't have a body shop at the Gala garage. Apparently he has to send his customers who have that fault to another dealer anyway - or that's what he told me. He did mention one or two others, even the one @siteguru uses in East Kilbride, but I thought, let's not drag yet another dealer into it at this stage, I'll just go back to Macklin this one last time.

I thought I had been using the brakes enough, but maybe not. Anyway, on the way home this evening when it was after eleven and the A721 was deserted apart from me, I turned the regen down to 1 and did a few emergency stops. Until I felt a bit car-sick, then I quit. The brakes felt fine, even when the ABS came on a couple of times.

Then the car boinged and I thought O God, what now? "Possible icy roads." From being up there at 19°C during the day it had dropped to 3°C. A few minutes later another boing and a warning triangle. O God what now? Tyre pressure. You guessed it. Macklin had dropped my tyre pressures at the service, with predictable results.

Anyway, I have Andrew at Manor Garage in West Linton looking at the car on Tuesday. It was already scheduled, to put the original Conti tyres back on following my slaughter of the Goodyears in the Lake District, so I asked him to check the brakes, the undertrays and the wheel arch liner while he has the car. He's someone I know is very reluctant to do unnecessary work, so his verdict will be interesting.

Caliban is due back at Macklin's a week on Friday to fit the new door handle. The one they were going to have ready to do at the service, yeah right. But once that's done there's nothing outstanding as regards servicing or software issues, so I can shake the Macklin dust off my feet. And Caliban's wheels.

Honestly, I felt as if I was being played like a salmon on Friday. And depending on what Andrew says, I may well tell them so.
 
I turned the regen down to 1 and did a few emergency stops. Until I felt a bit car-sick, then I quit. The brakes felt fine, even when the ABS came on a couple of times.
@Rolfe
Turning the regen down to 1 does very little, if anything, to the friction brake/regen ratio.
I find the best way is to reverse down a steepish hill, it will be friction brakes all the way.

Anyhow as I suspected from the pics, your brakes are probably fine.
 
I'll try that tomorrow. But I was certainly braking hard enough to engage the pads.

Caliban really can stop on a dime. I really don't know what I'd notice if there was a problem though.
 
I'll try that tomorrow. But I was certainly braking hard enough to engage the pads.

Caliban really can stop on a dime. I really don't know what I'd notice if there was a problem though.
My doubts are that emergency stopping may be too quick to do a lot of good. less pressure over a longer time may do a better job.
Depends on how long a quiet hill you can find, to reverse down it.
The signs will all be audio, but don't know how to describe a problem sound.
 
Agreed - that's why I suggested popping it into Neutral (if driving forward) then braking. When in Drive mode the car automatically increases the regen to maximum before applying physical brakes, regardless of what regen level you've set.
 
I'm thinking of this. Tomorrow, though. It's quiet enough that I might not encounter another car, and I can always do it more than once. And there are no blind corners to get in the way.

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I was certainly panting by the time I got to the top on the electric bike, and the arrow suggests it's steeper than 10%.
 
I've always been wary of descending in neutral. But I guess it's safer in an electric vehicle, there shouldn't be any problems getting it back in gear?

Last century, my boss almost crashed doing that. The car thought he was parking, the increased sensitivity almost sent him off the road.
 
@decrep is probably referring to my post about popping it into N (whilst going forward) and then braking ... getting back into D is very quick and easy, you just twist the dial. :)
 
Tomorrow I thought I would go out for a spin and try out the LKA now that the fix has (supposedly) been applied. And I need to check that the car really will pre-heat while it's plugged in now. So I can try a few braking manoeuvres and see what happens. If the pre-heating finally works now, and then the door handle is done, I'm done with Macklin. There are no warranty issues or software updates outstanding so no reason to go back. (Just hope the other door button doesn't fail.)
 
Neutral or reverse??????
Forward feels safer and you can go faster.

I just don't know exactly how neutral works, I have a feeling there is no clutch to disengage the motor so you can change gears.
Instead the motor is just electrically disconnected from the battery?
If this is so then selecting drive just reconnects the battery.
Question is, will this do bad things to the electrics?
Is this the same thing as towing an electric car?

I like the idea of forward in neutral, but I'd need some assurance there are no deleterious effects.
 
Neutral or reverse??????
Forward feels safer and you can go faster.

I just don't know exactly how neutral works, I have a feeling there is no clutch to disengage the motor so you can change gears.
Instead the motor is just electrically disconnected from the battery?
If this is so then selecting drive just reconnects the battery.
Question is, will this do bad things to the electrics?
Is this the same thing as towing an electric car?

I like the idea of forward in neutral, but I'd need some assurance there are no deleterious effects.
I’ve done this in the laneway, it will let you switch from D to N at least at low speed (haven’t tried higher speeds) but wouldn’t know if it is damaging to motor etc. You can feel the difference between regen and the friction brakes.
 
I tried it last night. I got home from choir practice on 13% and thought, this would be a good time to go for a long charge, so beetled round a 6-7 mile circuit just to get the car down to 9%. As I did that I tried to put it in neutral to brake and did succeed a couple of times, but then the car started refusing to do it. Slow down to select gear, or something like that, right till it was too slow to be worth it and it still wouldn't do it.

But the couple of times it did do it the only think I noticed was lack of power to the braking, presumably no power-assist. The car wasn't stopping on a dime, but it was fine and there were no strange noises or scraping or anything.

I'll go out and try the hill reverse shortly.
 

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