This was posted on Facebook in the last day or do:
The Israeli Dealer Customer Service Official Message, received via WhatsApp earlier today, Regarding Battery Range:
Good afternoon, following inquiries regarding battery range, it is important for us to update you with the following information:
“As a result of an inaccurate algorithm in the software installed in the vehicles on specific dates, an imbalance was created between the battery cells.
In practice - the battery management computer detects and stops charging when the first cell reaches maximum charge and sets this mode to about 100% charge
As a result, over time and depending on the nature of use and charging, a greater imbalance is created between the cells that the battery management computer did not correctly detect and did not reduce, which actually resulted in a reduction in the amount of energy the battery contains after a full charge and a reduction in the possible range of travel.
The update received from the manufacturer, and tested by us, updates the software of the battery management computer (BMS) and performs a slow procedure of balancing cells while using the vehicle and at the end of charging until reaching an optimal state.
The length of time it will take to reach the ideal balance varies and depends on the condition of the cell balance before the update, the nature and duration of use of the vehicle and charging each day. It is therefore necessary to coordinate an orderly appointment and examine the alternatives to the solution until the end of the treatment.”