So, 15th May 2023 - Today I received a phone call the MG garage is currently 'resting'. I thought "hurray, they fixed my car' Oh no...
A notification was left on my phone that I had missed this call whilst out riding, so I called them back.
I was lambasted by the after-sales manager for approximately 10 mins for having the temerity to post fact-based comments on various social media outlets and ordered to return the courtoisie car forthwith. It may sound a bit soft of me but I was quite shaken by the level of aggression.
16th May 2023 - Not wanting to tolerate this any further, this morning I did the 200 kms round trip to return their little poubelle on wheels. The same bloke as on the phone wanted to speak to me again when I arrived at the garage and gave me the same barrage of verbal - slightly toned down face to face - saying that my social media posts would achieve nothing. I told him that was inaccurate as I had now received one phone call reply and one face to face discussion - more from them than in the whole 3 months of waiting. Plus I was also told - for the first time - that parts have been ordered for my car (progress indeed !!!) and they await their delivery. In the wave of garbage I was also told that another MG ZS EV customer of theirs has been waiting over 12 months for parts - I said to him "do you think that this makes me feel any better, knowing I might be without my car for another 9 months or more ???" IDIOT.
I am sorry, but if he had spoken to me in that tone, I would have told him to wind his neck back in or it would have been a “Fist to Face” experience !.
If the facts are correct, then you are within your rights to voice your options and speak your mind.
He has access to a company car 365 days of the year, so he feels no pain !.
I just wonder if he would be as tolerant as you, if his much less expensive TV had broken down and he was told the parts to fix it would take 12 months to arrive.
I guess that’s will be a NO then !.
They totally deserve all the bad publicity THEY have created for themselves.
Had they had kept you informed in a better manner or ideally rectified your car then you would found no need to comment in the way you have ?.
It’s marvellous how quickly they are wiling to accept any positive feedback, but are intolerant towards any negative feedback of course !.
Unfortunately good customer service is a rare beast these days.
Social media is very powerful medium and hits extremely hard.
My guess would be that MG mothership have contacted the dealer and requested an update !.
If so, then well done MG mothership !.