Error message when attempting remote heating of MG4

[Charlie the coach]

When I attempt to pre-heat my MG4 Trophy, I am now getting an error message. How do I solve this issue?
“Please make sure the vehicle is in P Gear (33)”

 

[ians63]

My reply from MG regarding the same issue -
Dear Customer,
Our analysis indicates an issue with your vehicle's telematics box (TBOX), which is preventing the MG iSMART App from connecting to your vehicle.
We recommend visiting your local MG dealer for a diagnosis. Please provide them with the following information:
1. Prioritize a vehicle diagnosis focusing on the TBOX.
2. Create an SNW ticket.
3. If an error is found with the TBOX, proceed with a replacement using SIPS, but do not replace the hardware.
Thank you.
Best regards,
iSMART Service Team

 

[ReintjeWA]

Thread 'iSmart error - Please make sure vehicle is in park gear (33)'

Feb 18, 2025

Trying to preheat cabin this morning and iSmart gave the following error “please make sure vehicle is in park gear (33)”. Tried scan a couple of times and everything was as is should be.
Any solutions or suggestions?

• ians63
• error gear ismart mg 4 mg4 park vehicle
• Replies: 2
• Forum: MG4 EV (2022 to 2025) Forum

Seems to be an issue with other cars too