I have an MG ZS EV registered Dec 2019. It's battery has now failed at under 22,000 miles . It had no service in 2021.

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Progress at last. Equipment to safely proceed eventually arrived from MG and the battery has now been opened, revealing a single bank of failed cells. Parts have ben ordered and MG have agreed to cover all of this under warranty, which is of course good news. Apparently MG need to intercept the cells when they arrive in the country and charge them to the same level as the remaining cells before sending them on to the Dealer for fitting etc. However, by the time we get the car back it will have been at the Dealership for at least 4 months, which can only be described as an appalling level of service.

This is great news Peter. So pleased it is getting sorted. In reality this was always going to be the outcome even if the warranty had expired as the vehicle is covered by consumer law that would have provided a fix. That is of course after ruling out failure through abuse. Do let us all know how she goes when you get her back.

This does show MG in a good light even though it has taken a while to sort out. I think they do try hard but are at the stage where the huge growth of the MG brand is continually outstripping their ability to react quickly. But if you notice, MG does listen to it's customers, as development of their vehicles has shown. Hopefully they can improve on issues like this in future.