I smart app

[Sloucher]

I imagine in order to prevent excessive battery drain after a period the connection module goes to sleep.

We have issues at work with vans with trackers that if not driven for 3-4days as they're wired into the permanently powered part of the 12v system the battery is dead and as its been fully drained usually useless and needs replacing. So staff on leave are usually asked to turn over the van every few days for 10min or so

I'll report back tomorrow, good grief....later today! Off to bed

 

[Sloucher]

I'll report back tomorrow, good grief....later today! Off to bed

Nope, locked and unlocked the car and still no vehicle status etc

EDIT: After a 20 mile drive, the app seems to be working again .
Maybe it needed more than just unlocking and locking again.

 

[WonkoTheSaneUK]

only get the "download" QR code on my MG4 Trophy, not the "connect to vehicle" one.
That part of the screen is just blank!

 

[the briggie]

Wonko is that just recently as this is currently on the go and may not help?

iSmart connection problem

Took delivery of MG4 Trophy last Wednesday. Downloaded iSmart from App Store. Could not register - getting error message that there was no network connection. Today I received the following message from theDealer: "MG are currently having a problem with the App and we are finding we’re not able...

www.mgevs.com

 

[WonkoTheSaneUK]

Wonko is that just recently as this is currently on the go and may not help?

iSmart connection problem

Took delivery of MG4 Trophy last Wednesday. Downloaded iSmart from App Store. Could not register - getting error message that there was no network connection. Today I received the following message from theDealer: "MG are currently having a problem with the App and we are finding we’re not able...

www.mgevs.com

I only took delivery last night, so that's probably it. Thanks.

 

[mst33594]

I’ve just picked up my LR and am having trouble binding. I scan the QR code and I put my chosen four digit code twice. I then get the message
Sorry but this model does not support internet related features
Not sure if they mean my phone or car. The phone is not that ancient.
Anyone have a suggestion as I cannot get past this error message. Cheers

 

[MaattP]

I’ve just picked up my LR and am having trouble binding. I scan the QR code and I put my chosen four digit code twice. I then get the message
Sorry but this model does not support internet related features
Not sure if they mean my phone or car. The phone is not that ancient.
Anyone have a suggestion as I cannot get past this error message. Cheers

I'm having exactly the same issue and my phone is pretty new, so it can't be a phone thing. I imagine it's to do with the eSim in the car. Is there a way to check the car's network status or even change the car's eSim?

 

[WonkoTheSaneUK]

I'm having exactly the same issue and my phone is pretty new, so it can't be a phone thing. I imagine it's to do with the eSim in the car. Is there a way to check the car's network status or even change the car's eSim?

The eSIM is part of the car. The "e" means it's digital, not a physical card we can swap out.

 

[MaattP]

The eSIM is part of the car. The "e" means it's digital, not a physical card we can swap out.

eSims are generally easier to change than physical sims because they can just be downloaded. When I visit other countries, I download local eSims to my phone so that I get local data/call rates, but can still receive calls/messages off my original number.

 

[WonkoTheSaneUK]

eSims are generally easier to change than physical sims because they can just be downloaded. When I visit other countries, I download local eSims to my phone so that I get local data/call rates, but can still receive calls/messages off my original number.

That's a good idea. I must try that on this year's holiday.

 

[mst33594]

Update tried binding just now and all is good so a problem with their servers??

 

[the briggie]

As stated above yes...

 

[lfc958]

Is anyone else finding that the smart ap is over optimistic by 8 - 10 miles of renege compare3d to what the car is showing ?

 

[siteguru]

Yeah - I've noticed that; at least when the car is 100% charged anyway.

 

[the briggie]

FYI from another owner
I picked up my Trophy on Monday and could not bind the car on the ismart app but I have found the resolution. I think the process is slightly different on the trophy compared to the SE.
Once you have scanned the first large bar code your details should upload to the car following this when you try to bind a screen appears that has a 3 step process to bind. At this point a smaller QR code appears next to step one and nothing appears next to step 3 along with an error message.
To bind the car you have to go into the display settings on the infotainment and change the display from auto to light mode.
If you try the process again the small qr code will appear as if by magic next to step 3 and you can bind the car. You can then set the display back to auto as normal.
I know this sounds weird but it worked for me and I had been doing factory resets and everything else I could think of.
The resolution was provided by my local dealer.

 

[WonkoTheSaneUK]

FYI from another owner
I picked up my Trophy on Monday and could not bind the car on the ismart app but I have found the resolution. I think the process is slightly different on the trophy compared to the SE.
Once you have scanned the first large bar code your details should upload to the car following this when you try to bind a screen appears that has a 3 step process to bind. At this point a smaller QR code appears next to step one and nothing appears next to step 3 along with an error message.
To bind the car you have to go into the display settings on the infotainment and change the display from auto to light mode.
If you try the process again the small qr code will appear as if by magic next to step 3 and you can bind the car. You can then set the display back to auto as normal.
I know this sounds weird but it worked for me and I had been doing factory resets and everything else I could think of.
The resolution was provided by my local dealer.

This needs to go into the tips thread (if it's not there already!)

EDIT - Added it myself, gave you credit.

 

[WonkoTheSaneUK]

As stated elsewhere on the forum by @the briggie, the infotainment screen must be set to "light" mode (not "dark" or "auto") to show the second QR code for binding a car to the app.
Once the car is connected to the app, the screen setting can be returned to the owner's personal preference.

 

[the briggie]

It is but ta for pointing it out "Binding car to app"

 

[WonkoTheSaneUK]

It is but ta for pointing it out "Binding car to app"

I added it to "I smart app" for good measure.

 

[Buster72]

For the last couple of days, the iSmart app has stopped scanning my car.
Has anyone else experienced this and is there anything I can do?
Thanks