iSMART app not working for 3 weeks

[Newevuser]

Howdy folks, I’ve had my MG since Jan 2023 and the app has been working like a dream until 3 weeks ago, when it just stopped working.

It won’t refresh, can’t find the vehicle.

I have turned on the car and turned in the app whilst in the car, I have deleted the app and then downloaded it again. Still no joy.

Any ideas on what I can do?

Thanks!

 

[N2STY]

Try the 12v battery disconnect

 

[Newevuser]

Try the 12v battery disconnect

How do you do that?

 

[bryer]

How do you do that?

10mm spanner, remove the negative battery connector.

 

[Newevuser]

Hi, thank you so much for your advice. As a total beginner, could you provide a bit more detail on how exactly I do this? E.g. where is the battery connector on the car? By disconnect, do I disconnect for a minute and then reconnect and then try the app?

Thanks so much!!

 

[N2STY]

You need to open bonnet the battery is on the passenger side (UK)

To open bonnet there is a open bonnet lever driver's side lowerdash board

 

[Newevuser]

Thank you so much! Fortunately, I was able to get it working without doing that, I went to system settings and hit upgrade and then turned on the app whilst in the car and it worked!!

 

[N2STY]

I went to system settings and hit upgrade

Nice what did it say after hitting upgrade?
Did it say no updates available?
My guess would be the by tapping upgrade\update? It forced the car to connect to server to look for one
This may be a handy tip to remember

 

[Newevuser]

Yep it said no upgrade available!

 

[heaper]

Same here. I'm getting a security alarm warning (just in the app, no push notification) which only gives me the option of canceling. There's nothing wrong with the car & I've turned it on & off & there's no new release on the app store, so I guess we're all just waiting for the development team to fix bugs?

 

[CHILL]

I’ve had my MG Trophy and my iSmart app just stopped working. It is very frustrating.

I phoned MG Portsmouth to help me. They wont even look at the car and gave me an appointment for June. Not acceptable. Such bad service from a Main Dealer

 

[ONG]

Thank you so much! Fortunately, I was able to get it working without doing that, I went to system settings and hit upgrade and then turned on the app whilst in the car and it worked!!

Just tried that, sadly didn't work for me!

 

[Lovemyev]

Just tried that, sadly didn't work for me!

Have you tried the 12 volt battery disconnect as shown in great detail by @N2STY above yet ?.

 

[N2STY]

Some app problems are also caused by not having the clock sets at auto or wrong time zone as this conflicts with the server data that's why a factory reset may be better than battery disconnect sometimes as you get to set your region but remember with factory reset you will need to switch off dead reckoning on sat nav again

 

[ONG]

Have you tried the 12 volt battery disconnect as shown in great detail by @N2STY above yet ?.

No, something else to try at some point.

Just to say, the App started working again this afternoon with zero intervention by me!

 

[mop1978mp]

My iSmart app works fine except the preheating function. It’s Never worked. I tried reinstalling the app; I even tried installing the app on my wife’s phone - same problem. It just says “remote control instruction failed try again later (47)”

 

[bryer]

I'm sure a lot of the app issues are server based to be honest. They just start and disappear on their own.

 

[Jto]

Hi All
just thinking have you checked in settings nothing has been switched off in the MG app. sometime this is over looked.

go to settings then scroll down to MG app and have a look.

 

[Terry2]

I occasionally find that that app freezes, so I only see the front screen and cannot get beyond it. This is remedied by turning my phone off and on

 

[N2STY]

I occasionally find that that app freezes, so I only see the front screen and cannot get beyond it. This is remedied by turning my phone off and on

Login out and back in will normally fix this problem as well