Hi all, I have been watching this forum for a while now listening to the woes of others and I thought I’d share my experience, in the hope it may make people feel better.
March 2022 ordered 2No. MG ZS TLR through my company’s salary sacrifice scheme, one for me and 1 for my wife. Told at the time estimated delivery was 20 weeks which matched what I was told independently by 3 dealers.
A week after ordering found that Zenith didn’t process the second order, so had to place another order. No biggies as delivery time remained the same. After not receiving confirmation of the order, I followed up and was told the order had not been placed for a 2nd time as their supplier had changed the price of the vehicle and they were in discussion about who was to incur this cost (told them it wasn’t me). Three weeks later (April 21) told the issue had been resolved and the order had been placed.
Again not having had confirmation of the order, I chased Zenith and having failed to get a response from them so called their supplier and advised that MG at the time had closed their doors to new orders and my car hadn’t been ordered. Then spent 3 weeks emailing and calling Zenith to discuss the issue, but they wouldn’t respond. Eventually after calling several times over two days and refusing to hang up while someone finished a meeting. It was confirmed the order had not been placed (May 21).
The order was then eventually placed at the start of June and I received confirmation that the order had been placed with a delivery date of April 23.
I then raised a complaint and after 4 weeks of investigation, it was concluded what I had told them in my complaint was correct, and in their response (July 2022) they advised the order placed in June had not actually been placed.
I have now spent over 7 months receiving monthly emails saying the estimated delivery date of the ordered vehicle has been pushed back (now May 2023) and arguing with Zenith to supply me with a similar vehicle to replace the second one not ordered.
To make matters worse during this time where my wife and I work has introduced a clean air zone and now have to pay this charge as our current vehicles don’t comply.
I’m not looking for sympathy, just highlighting to those frustrated by delays with their orders that things could be worse.
