MG4 Problems

This is what MG Customer Care advised I try:

Complete a factory reset on the FICM by following the below steps:
Select ‘settings’ in the FICM
⦁ Select ‘system’
⦁ Select ‘restore to factory settings’ then ‘restore’
⦁ Wait 1 minute for the FICM to shut down and then hold your finger on the ‘home button’ for 5 seconds to reboot

Has anyone done this before and is there any risk in doing it or is it a case of it cannot make things any worse?
 
Doing that will mean you lose all custom configurations (like Star button settings, radio favourites, CUSTOM mode settings etc.). No biggie to redo them though.
 
Thanks for the reply I will give it a go this weekend although I am not very optimistic it will solve the issue as it seems more like a hardware fault to me.
 

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